- Getting involved in local advocacy groups to promote positive change in the community
- I participate in a variety of outdoor recreational activities
- Gardening
- Volunteering
Heather Kromer
Standish,ME
Summary
Dedicated professional with exceptional customer service skills and a strong focus on problem-solving. Proven ability to manage time effectively and deliver personalized experiences in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista/Cook Shift Leader
Dunkin' Donuts Franchising
New Auburn, Maine
10.2025 - 02.2026
- Prepared and served beverages according to standardized recipes and customer preferences.
- Operated coffee brewing equipment and maintained cleanliness in work area.
- Assisted customers with orders, providing product recommendations and resolving inquiries.
- Managed cash register transactions accurately while handling payments and giving change.
- Collaborated with team members to ensure efficient service during peak hours.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Wedding Dress Bridal Consultant
David's Bridal
South Portland Maine
01.2016 - 12.2021
- Guided brides through selection process, ensuring personalized experience and satisfaction.
- Developed strong product knowledge to assist customers in making informed decisions.
- Collaborated with team to enhance in-store visual merchandising and presentation standards.
- Provided training and mentorship to new consultants, fostering a supportive learning environment.
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
- Managed inventory control systems to maintain accurate stock levels, minimize loss, and optimize sales opportunities for the boutique.
- Conducted thorough follow-ups with clients post-wedding to gather feedback and ensure complete satisfaction with their bridal experience.
Education
Associate of Applied Science - Dietetics Technology
Southern Maine Community College
South Portland, ME08-2016
Associate of Science - Horticultural Science
Southern Maine Community College
South Portland, ME06-2012
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Active listener
- Problem-solving
- Exceptional customer service
- Team leadership
- Decision-making
- Order taking
- Adaptive and creative
- POS systems
- Quality control
- Multitasking and organization
- Calm demeanor
- Hospitality and accommodation
Affiliations
- Freemason; Rewild Maine
Certification
- Herbalism Training - (600+ hours field exspirence)
Interests
Timeline
Barista/Cook Shift Leader
Dunkin' Donuts Franchising
10.2025 - 02.2026
Wedding Dress Bridal Consultant
David's Bridal
01.2016 - 12.2021
Associate of Applied Science - Dietetics Technology
Southern Maine Community College
Associate of Science - Horticultural Science
Southern Maine Community College