Heather Krueger
Fox Lake,WI
Summary
Dedicated Correctional Officer with over five years of experience across multiple institutions, including Waupun and Dodge Correctional Institutions. Skilled in ensuring the security, custody, and treatment of inmates in high-pressure environments. Proven ability to maintain safety and order in maximum-security settings through effective inmate supervision, movement control, and adherence to PREA compliance. Strong communication skills facilitate collaboration with multidisciplinary teams while consistently upholding institutional policies and procedures. Currently serving at Green Lake Correctional Facility, demonstrating expertise in inmate booking and release processes, conducting security checks, and executing jail operations in alignment with Sheriff's Office policies and Wisconsin Jail Standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Officer
Green Lake County Correctional Facility
03.2025 - Current
- Book and release inmates while ensuring accuracy and compliance with required paperwork and jail procedures.
- Perform required inmate security checks in accordance with policy; document observations and refer inmates for medical attention when necessary.
- Maintain jail logs and inmate records; complete required computer data entry accurately and in a timely manner.
- Regulate inmate visitation and daily activities to ensure safety, order, and policy compliance.
- Serve meals and remove meal trays while maintaining sanitary and security standards.
- Maintain cleanliness and security of the jail facility; notify appropriate staff of maintenance or safety concerns.
- Operate jail equipment and systems including radio communications, video and audio recording systems, alarm systems, and intoximeter.
- Assist with Community Service and Electronic Monitoring programs as assigned.
- Transport inmates to courts, medical appointments
- React quickly, calmly, and effectively to emergency situations involving inmates, medical issues, or facility security.
- Completed intake paperwork, fingerprints, and searches.
- Conducted routine and emergency head counts.
- Established positive working relationships and maintained boundaries with resident offenders.
- About 1 Year Experience
Correctional Officer
Dodge Correctional Institution
04.2023 - 11.2024
- Work as a lead worker
- Supervise the activities of male inmates in a secure yet unpredictable setting
- Work with and address the concerns of individuals from a variety of social, ethnic, and religious backgrounds
- Communicate with and cooperate with staff from other departments to ensure the best possible care and treatment of inmates.
- Provide new staff with the training and knowledge to do their job as a Correctional Officer and Sergeant
- Document tasks and activities performed throughout the day on my unit
- Help train new officers as they arrive in the institution. Address their questions and concerns
- Respond to emergency situations within the institution following the first responder philosophy
- Deal with situations that involve issues with inmates who have mental illness and behavioral disorders
- Restrain and control inmates when necessary
- Run the institution control center, monitoring all the institution cameras for emergencies, dispatching first responders and supervisors when alert tones were activated
- Maintain professional conduct while interacting with inmates, staff, and visitors
- Supervise and monitor inmates to ensure safety, security, and compliance with facility rules
- Conduct regular cell checks, headcounts, and perimeter inspections
- Enforce institutional policies and respond to disturbances or emergencies
- Perform searches of inmates, cells, and common areas to detect contraband
- Prepare accurate incident, conduct, and log reports
- 5 Year Experience
Correctional Officer
Waupun Correctional Institution
02.2020 - 04.2023
- Work as a lead worker
- Supervise the activities of male inmates in a secure yet unpredictable setting
- Work with and address the concerns of individuals from a variety of social, ethnic, and religious backgrounds
- Communicate with and cooperate with staff from other departments to ensure the best possible care and treatment of inmates.
- Provide new staff with the training and knowledge to do their job as a Correctional Officer and Sergeant
- Document tasks and activities performed throughout the day on my unit
- Help train new officers as they arrive in the institution. Address their questions and concerns
- Respond to emergency situations within the institution following the first responder philosophy
- Deal with situations that involve issues with inmates who have mental illness and behavioral disorders
- 5 Year Experience
Education
No Degree -
Corrections Training Center
Madison, Wisconsin01.2020
Bachelor of Science - Criminal Justice
University of Wisconsin Milwaukee
Milwaukee, WI12-2016
Associate of Science -
University of Wisconsin-Washington County
West Bend, WI05-2013
Skills
- Wisconsin DOC Policies & Procedures
- Maximum-Security Inmate Supervision
- Counts, Rounds & Movement Control
- Security Checks & Counts
- PREA Compliance & Reporting
- Incident & Conduct Report Writing
- Cell, Area & Pat Searches Contraband
- Emergency Response Procedures
- Use of Force Protocols
- Radio Communication
- Inmate Supervision & Control
- Interpersonal Communication
- Facility Security & Safety Procedures
- Conflict De-escalation
- Policy & Procedure Compliance
- Observation & Documentation
- Inmate Booking & Release Procedures
- Security Checks, Counts & Documentation
- Jail Logs, Records & Data Entry
- Regulation Confidentiality & Ethical Conduct
- Sheriff’s Office Policies & Procedures
Certification
- Wisconsin Corrections Officer Certification
- TIME System Certification
- PREA & Inmate Rights Training
- Firearms
- OC Carry
- Trauma Informed Care
- EMR
- Americans with Disabilities Act
- Social Media
- EC/IR II certified
- State of Wisconsin IT Security AwarenessTraining
- CPR / AED / First Aid Certification
- Use of Force / Defensive Tactics
- Suicide Prevention & Mental Health Awareness
- Bandit Certified
- Principles of Subject Control
- Privacy Awareness
- Wisconsin Public Records Law Basics
- The Respectful Workplace
- Narcan certified
- Taser certified as of Sept. 2025
Professional Attributes
- Maintains a high level of confidentiality in all aspects of work
- Exercises sound judgment, patience, tact, and integrity
- Effective working relationships with supervisors, coworkers, inmates, and the public
- Ability to work effectively with addicted and emotionally disturbed individuals
Timeline
Correctional Officer
Green Lake County Correctional Facility
03.2025 - Current
Correctional Officer
Dodge Correctional Institution
04.2023 - 11.2024
Correctional Officer
Waupun Correctional Institution
02.2020 - 04.2023
No Degree -
Corrections Training Center
Bachelor of Science - Criminal Justice
University of Wisconsin Milwaukee
Associate of Science -
University of Wisconsin-Washington County