Heather Krulewicz
Port Charlotte,FL
Summary
Results-driven Store Manager with expertise in team leadership, operational efficiency, and strategic planning. Proven track record in enhancing customer service and driving store performance through effective training and process improvements.
Overview
22
22
years of professional experience
Work History
Store Manager & Trainer
Dollar General
Punta Gorda, Florida
05.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members to enhance customer service skills.
- Organized inventory management to maintain product availability and presentation.
- Conducted regular audits of cash registers and financial transactions for accuracy.
- Resolved customer issues promptly to maintain a positive shopping experience.
- Collaborated with district managers on strategic initiatives for store improvement.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Trained newly hired top talent to fill key positions and maximize productivity.
Assistant Store Manager
Walmart
Venice, Florida
11.2003 - 06.2019
- Assisted in managing daily store operations and staff scheduling.
- Coordinated training programs for new employees to enhance performance.
- Oversaw inventory management and ensured stock levels met customer demand.
- Monitored sales trends and provided feedback to improve customer service.
- Fostered a collaborative team environment through effective communication.
- Ensured compliance with company policies and safety regulations consistently.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Education
Business Degree -
Allison Online Courses
Port Charlotte, FL04-2020
Skills
- The ability to run and oversee multiple stores ensuring daily compliance and operations
- Employee training
- Inventory management
- Customer service
- Team supervision
- Policy compliance
- Effective communication
- Conflict resolution
- Performance evaluation
- Store operations
- Reliable
- Budgeting and cost control
Timeline
Store Manager & Trainer
Dollar General
05.2023 - Current
Assistant Store Manager
Walmart
11.2003 - 06.2019
Business Degree -
Allison Online Courses