Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heather La Cour

Fort Worth,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Financial Counselor

Texas Oncology
04.2023 - Current
  • Improved patient satisfaction by providing timely and accurate financial information.
  • Improved patient satisfaction by addressing inquiries and resolving issues related to benefits, eligibility, and coverage.
  • Enhanced patient experience, guiding them through complex insurance policies and procedures.
  • Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
  • Streamlined insurance verification processes for increased efficiency and reduced errors.
  • Negotiated payment plans with patients, maintaining a high rate of successful payments.
  • Reduced claim denials through diligent verification of patient insurance information and coordination with billing departments.

Team Leader

Stanley Black and Decker
04.2021 - 04.2023
  • Read work orders or receive oral instructions to determine work assignments or material or equipment needed
  • Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, or containers, by hand or other equipment
  • Unload product/freight and sort by patterns.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Learning Ambassador

Amazon
03.2020 - 04.2021
  • This is a leadership management position
  • Conduct New Hire Orientation, along with on the job training.
  • Improved student engagement by incorporating interactive activities and real-world examples in lessons.

Correctional Officer

La Salle Corrections
05.2016 - 02.2020
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
  • Maintained order within the facility by enforcing institutional rules and regulations consistently.
  • Improved staff communication by implementing weekly meetings and regular training sessions.
  • Reduced instances of inmate altercations through proactive conflict resolution strategies and mediation techniques.

3rd Key Manager

America's Best Contacts and Eyeglasses
12.2015 - 05.2016
  • This was a management position
  • My main responsibility was training new hires
  • Responsible for night closing.

Optician/Night shift Manager

Walmart Vision Center
08.2014 - 12.2015
  • Close store operations, filing all nightly paperwork and dropping cash bags
  • Assist customers in the selection and sales of frames
  • As well as pulling any insurance benefits for the customer to utilize.

Optometry Assistant

Luck Optical
02.2012 - 06.2014
  • Worked directly with the doctor, assisted in minor in office procedures
  • Performed all optometric technician duties.

Education

Associate in Business Administration and Management -

TCC
05.2014

High School Diploma -

Brewer High School
White Settlement, TX
01.2012

Skills

  • Empathy and Compassion
  • Time Management
  • Active Listening
  • Asset Allocation
  • Payment Negotiation
  • Budget Planning
  • Insurance Verification
  • Financial Advice
  • Relationships and Rapport
  • Adaptability
  • Client Relationship

Certification

  • CPR

Timeline

Financial Counselor

Texas Oncology
04.2023 - Current

Team Leader

Stanley Black and Decker
04.2021 - 04.2023

Learning Ambassador

Amazon
03.2020 - 04.2021

Correctional Officer

La Salle Corrections
05.2016 - 02.2020

3rd Key Manager

America's Best Contacts and Eyeglasses
12.2015 - 05.2016

Optician/Night shift Manager

Walmart Vision Center
08.2014 - 12.2015

Optometry Assistant

Luck Optical
02.2012 - 06.2014

Associate in Business Administration and Management -

TCC

High School Diploma -

Brewer High School

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Heather La Cour