HEATHER LADD
Hannibal,NY
Summary
Dedicated, self-motivated and hard-working with BA degree in Human Development and Trauma Studies certificate with a passion for the human services field. Skilled individual with passion for assisting clients in their recovery. Skilled in developing strategies to help staff bolster performance in more effective and efficient ways. Expertise in working with adults in crises. Skilled at communicating effectively while maintaining good relations with clients and community agencies. Passionate about client support and resource advocacy.
Overview
8
8
years of professional experience
Work History
Admissions Team Lead
Helio Health
10.2022 - Current
- Oversees admission process for Detox and Inpatient programs.
- Review incoming referrals and coordination of community providers for easy access to care.
- Improved team productivity by implementing efficient management strategies and streamlining processes for improved patient care
- Enhanced overall team performance by providing regular supervision, feedback, and skill development opportunities.
- Provided one on one and group supervisions with Admissions staff per OASAS regulations, compliance and for any incident reporting.
- Remain up to date on OASAS regulations with the different levels of care and how they effect programming and patient care.
Continuing Care Coordinator
Helio Health
12.2022 - Current
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Case Manager
CiTi BOCES
03.2022 - 11.2022
- Overseen the GED program, provides academic advisement, registration, and testing, individually and in groups as appropriate.
- Developed and implemented comprehensive case management plans to address student needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to students.
- Assisted students in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored students' progress and tracked students services to provide crisis interventions.
Income Maintenance Worker
Onondaga County
04.2018 - 08.2021
- Interview applicants/recipients to determine eligibility for Temporary Assistance
- Prepare and revise budgets for eligible applicants/recipients
- Manage a caseload effectively
- Maintain cases and make changes to cases in a timely manner
- Maker referrals within and outside of agency when appropriate
- Domestic Violence Liaison
Social Welfare Examiner
Oswego County
01.2016 - 04.2018
- Interview applicants to determine eligibility for Temporary Assistance.
- Prepare budgets for eligible applicants to open ongoing or recertification.
- Manage a caseload effectively
- Maintain cases and make changes to cases in a timely manner
- Make referrals within and outside of agency when appropriate
- Domestic Violence Liaison
Education
Master of Science - Social Work
The Catholic University Of America
Washington, DC2022
Advanced Certificate Of Trauma Studies - Trauma Studies
SUNY College At Oswego
Oswego, NY2018
Bachelor of Science - Human Development
SUNY College At Oswego
Oswego, NY2014
Associate of Science - Psychology
Cayuga Community College
Fulton, NY2011
Skills
- Team player and self-motivated
- Skilled problem solver
- Active listening skills
- Multi-tasking strength
- Ability to prioritize
- Case management
- Excellent organizational skills
- Critical thinker
Volunteer Experience
2017- 2019- Oswego County Community Services Board member
- Ensure planning and oversight of services to the mentally ill, the developmentally disabled, and those suffering from alcoholism and substance abuse.
2018- Trauma Studies Internship- SUNY Oswego at Oswego County D.S.S.
- Assisted clients who faced trauma such as: homelessness, evictions, loss of children to foster care, drug/alcohol abuse, sexual abuse and domestic violence
- Determined eligibility for agency programs and community resources
- Made referrals to outside agencies to help better meet clients needs
2014- Professor's Assistant- SUNY Oswego
- Teach two classes throughout the semester
- Prepare materials related to coursework for lessons
- Engage in class discussion and answer any questions
2013- Oswego Children's Project- SUNY Oswego
- Learned play therapy techniques
- Counseled pre at-risk students using techniques learned
- Responsible to maintain case notes and a journal
2008-2010- Tutor for Psychology- Cayuga Community College
- Tutored students in need of extra help with Psychology courses
- Tutored individual and group sessions
- Challenged students' knowledge on course material
Timeline
Continuing Care Coordinator
Helio Health
12.2022 - Current
Admissions Team Lead
Helio Health
10.2022 - Current
Case Manager
CiTi BOCES
03.2022 - 11.2022
Income Maintenance Worker
Onondaga County
04.2018 - 08.2021
Social Welfare Examiner
Oswego County
01.2016 - 04.2018
Master of Science - Social Work
The Catholic University Of America
Advanced Certificate Of Trauma Studies - Trauma Studies
SUNY College At Oswego
Bachelor of Science - Human Development
SUNY College At Oswego
Associate of Science - Psychology
Cayuga Community College
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