Jessica Cast
Morrisville
Summary
Accomplished Social Work Case Manager at Helio Health with expertise in crisis intervention and patient advocacy. Demonstrated success in linking clients to vital resources and maintaining detailed documentation standards. Skilled in fostering team collaboration and building relationships to offer optimal support for trauma survivors, leading to improved case management outcomes. CPR/AED certified for emergency readiness.
Overview
4
4
years of professional experience
Work History
Social Work Case Manager
Helio Health
05.2025 - Current
- Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
- Advocated for policy changes at the local and state level to improve service accessibility, funding, and overall support for vulnerable populations.
- Facilitated successful transitions for clients through thorough discharge planning and follow-up support.
- Reduced recidivism rates through targeted interventions focused on addressing underlying factors contributing to repeated crises.
Patient Access Representative
01.2024 - Current
- Greet patients kindly, check patients in in a timely manner and call back to the medical staff when manners are urgent. Manage documentation and insurances. Work under pressure. Provide assistance to those who are in need of doctors or insurance.
Assistant Residential Manager
Achieve
01.2023 - 01.2024
- Provided day-to-day care for those living within an IRA, ranging from independent care to dependent care. Encouraging hobbies and the completion of ADLs. Lead a team of staff, and hold regular team meetings to ensure that everything is up to the OPWDD standards and the residents are happy in their home and with their goals and staff. Manage documentation and money, as well as work with other management to coordinate the needs of the program.
Assistant Residential Manager
Kelberman
01.2022 - 01.2023
- Provided day-to-day care for those living within an IRA, ranging from independent care to dependent care. Encouraging hobbies and the completion of ADLs. Lead a team of staff, and hold regular team meetings to ensure that everything is up to the OPWDD standards and the residents are happy in their home and with their goals and staff. Manage documentation and money, as well as work with other management to coordinate the needs of the program.
Residential Aide
Kelberman
01.2021 - 01.2022
- Provided day-to-day care for those living within an IRA, ranging from independent care to dependent care. Encouraging hobbies and the completion of ADLs
Education
Diploma -
Morrisville-Eaton Middle/High School
Morrisville, NY06-2021
Bachelor of Science - Psychology and Human Services
Morrisville State College
05-2028
Skills
- Electronic health records
- Patient assessments
- Substance abuse awareness
- Client advocacy
- Behavioral health
- Disability support
- Crisis management plans
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Certified in CPR/AED
Timeline
Social Work Case Manager
Helio Health
05.2025 - Current
Patient Access Representative
01.2024 - Current
Assistant Residential Manager
Achieve
01.2023 - 01.2024
Assistant Residential Manager
Kelberman
01.2022 - 01.2023
Residential Aide
Kelberman
01.2021 - 01.2022
Diploma -
Morrisville-Eaton Middle/High School
Bachelor of Science - Psychology and Human Services
Morrisville State College
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