Heather LaFreniere
Uhland,TX
Summary
Dedicated sales professional with a strong focus on delivering excellence and achieving results. Demonstrated expertise in customer relationship management and consistently exceeding sales goals. Highly collaborative and adaptable, fostering seamless teamwork and consistently meeting client needs. Skilled in communication and negotiation, building trust and delivering exceptional value to customers.
Overview
13
13
years of professional experience
Work History
Business Development & Seller Intake Specialist
The Yard Ramp Guy
11.2022 - Current
- Generated and Managed Lead Contacts: Collected and processed 1,000+ lead contacts daily, compiling them into a master list for monthly email newsletters to drive engagement and sales.
- Offer and Lead Generation: Created offers for used yard ramps, converting inquiries into new accounts and generating leads to expand the customer base.
- Website Content Management: Developed and posted listings for all purchased used yard ramps, ensuring accurate and compelling online content.
- Seller Communication & Relationship Management: Maintained direct communication with sellers, providing updates at every stage of the sales process to ensure transparency and satisfaction.
- Accounting & Inventory Management: Entered and managed bills in QuickBooks, updated the item list, and ensured financial records were accurate and up to date.
- Customer Support & Live Chat Assistance: Managed the company’s live chat, addressing inquiries, resolving complaints, providing quotes, and documenting all leads from interactions.
- Email Correspondence & Marketing Support: Handled all email responses from the company’s monthly newsletter, engaging with potential and existing customers to maximize retention and sales opportunities.
Inside Sales Representative
Office Depot
04.2020 - 11.2022
- Provided consultative selling approach to ensure upselling and cross-selling into accounts
- Surpassed 100% in metrics and other KPI's
- Utilized Salesforce to track opportunities, and manage my pipelines
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Educated customers about carious products and services available to them in tech, facilities, furniture, and more
- Tracked customers with declined buying
- Assisted with order placing for grand openings
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
Inside Sales Representative
BEACON BUILDING PRODUCTS
05.2017 - 04.2020
- Provide superlative customer service in receiving and processing requests for price quotations, product availability, orders, billing corrections, product information, and other all other topics posed by customers
- Generate price quotations in a timely manner while adhering to established pricing guidelines; adhere to policies of customer financial services
- Quickly and smoothly resolve customer complaints and problems
- Sustain a working technical knowledge of all available Allied products
- Maintain accurate and up-to-date 'open order' files in the computer system
- Closely collaborate with outside sales force and serve as backup when necessary
- In Operations, coordinate delivery and/or pick up of customer material orders; manage register tape reconciliation and trend reporting documents
- Ensure maintenance of adequate product stock at branch location
- Provide excellent showroom management through setting up and maintaining store displays; maintaining adequate supply of product samples and literature; and maintaining optimal stock of Tool Rack items with accurate pricing
- Provide excellent Planning services on a variety of fronts, including: Planning and implementing telemarketing and prospecting objectives, reviewing all orders to forecast additional customer needs, interacting with sister branches when necessary on inventory issues and deliveries, reviewing job plans and bidding documents for Taper quotes and developing project summaries for Outside Sales personnel, working with Replenishers to achieve the best product line mix; and engaging in specialty purchasing when required
Administrative Assistant/Office Manager
CAPITAL COURIER/AUSTIN SHIPPING SOLUTIONS
04.2014 - 05.2017
- Directed day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
- Utilized superior analytical acumen to research and resolve billing issues, entered new client accounts, and generated month-end reports (balance sheets, sales reports, etc…)
- Designed and implemented innovative operational strategies focused on improving productivity, created meeting agendas, organized client files, and greeting incoming clients/visitors
- Played a lead role in interviewing and hiring new staff members in addition to handling inventory purchasing and the scheduling of incoming/outgoing shipments
Assistant Office Manager/Administrative Assistant
LONGHORN LAWNS
03.2012 - 04.2014
- Coordinated administrative operations within an office setting which included generating meeting agendas, planning meetings, and managing both paper and electronic files
- Successfully managed public relations inquiries, managed front-desk logistics, dispersed incoming mail, and generated both weekly and monthly reports
- Instrumental in the processing of approximately 200 invoices per month along with calculating sales tax and handling accounting functions
Education
High School Diploma -
Crockett High School
Austin, TX01-2007
Skills
- Proficient in Microsoft Office Suite
- QuickBooks Proficiency
- Team Management
- Employee Training
- Client Support
- Data Report Creation
- Effective Communication Skills
- Sales and Marketing Experience
- Invoice Management
- Detail-Oriented
- Stock/Inventory Management
Timeline
Business Development & Seller Intake Specialist
The Yard Ramp Guy
11.2022 - Current
Inside Sales Representative
Office Depot
04.2020 - 11.2022
Inside Sales Representative
BEACON BUILDING PRODUCTS
05.2017 - 04.2020
Administrative Assistant/Office Manager
CAPITAL COURIER/AUSTIN SHIPPING SOLUTIONS
04.2014 - 05.2017
Assistant Office Manager/Administrative Assistant
LONGHORN LAWNS
03.2012 - 04.2014
High School Diploma -
Crockett High School
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