Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Lamontagne

Manchester,NH

Summary

With a proven track record at Elliot Hospital, I excel in crisis intervention and therapeutic communication, ensuring patient safety and support. My expertise spans across various healthcare settings, highlighted by advanced CPI certification and a compassionate approach to patient advocacy and emotional regulation. Achievements include enhancing patient care through effective behavior management and support techniques. Compassionate Mental Health Tech with an understanding of empathy and proactive care. Several years of experience in the field of Emergency Mental Health. Proficient in implementing specialized support for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication, and social skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Elliot Hospital
Manchester, NH
08.2017 - Current
  • Emergency Psych Milieu management, safety checks, interaction, and providing therapeutic support for patients dealing with emergency crises of all ages.
  • Provided excellent service to patients through personable communication.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Collaborated with doctors, psychologists or therapists in working with patient treatments.
  • Advocated for patient rights and provided guidance on navigating mental health systems.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.

LNA

Carlyle Place
Bedford, NH
01.2017 - 08.2017
  • Assist with daily living activities, take vitals, assist with feedings, companion, laundry, bathroom, and bathing to elderly patients

Bartender

My Friends Pub
Manchester, NH
02.2015 - 03.2017
  • Responsible for serving food and beverages to guests, ensure guests are comfortable with music and TV channels, assist with pool table coverage
  • Follow safety and sanitation policies
  • Check ID and monitor intake of alcohol by guests
  • Take inventory and close facility

LNA

Home Care LNA
Merrimack, NH
07.2014 - 03.2017
  • Provide in home care for retired Fire Chief
  • Assist patient with daily living activities
  • Including assisting with mobility, bathing, rewrap wounded legs and toileting
  • Perform shopping, cooking, light cleaning, transport patient to doctor’s appointments

Activity Assistant and Licensed Nursing Assistant

Evergreen Place
Manchester, NH
05.2012 - 07.2014
  • Run daily activities for patients, take patients on trips to movies, shopping, restaurants
  • One on one visits to provide a positive assisted living experience
  • Work overtime as Licensed Nursing Assistant when needed
  • Assist with daily living activities

Birch Hill Terrace
Manchester, NH
10.2011 - 12.2011
  • Assist with daily living activities, cooking, cleaning, transporting

Nursing Assistant

Home Care Nursing Assistant
Salem, NH
07.2010 - 10.2011
  • Assist with daily living activities, cooking, cleaning in the patient’s home
  • Also, run errands for banking, groceries, and pharmacy

Certified Tanning Associate

Forever Tan
Goffstown, NH
09.2009 - 04.2010
  • Sales and service of tanning clients, clean tanning beds and booths, clean salon at end of shift

Licensed Nursing Assistant

Pleasant Valley Nursing Center
Derry, NH
07.2005 - 08.2009
  • Performs the following: hygienic care, change bedding, check vital signs, catheter care, retrieve and label urine, sputum, and stool specimens
  • Transport and assist patient for meals and feeding if needed
  • Assure the patient is comfortable and familiar with their surroundings
  • Answer call lights in a timely manner
  • Maintain a clean and safe environment for patients and staff
  • Always follow the instructions of the Registered Nurse on duty

Dietary Aid

Pleasant Valley Nursing Center
Derry, NH
07.2005 - 07.2007
  • Prepare and serve meals to the elderly
  • Wash dishes, floors, and counters in a timely manner

Education

Bachelor’s - psychology

Southern New Hampshire University
01.2024

Future Professional -

Michaels School of Hair Design a partner school of Paul Mitchell
01.2011

License Nursing Assistant -

Hearts and Minds
01.2007

High School Diploma -

Pinkerton Academy
Derry, NH
01.2007

Skills

  • Family support and assistance
  • Patient advocacy
  • Emotional regulation techniques
  • Group therapy facilitation
  • Dialectical behavior therapy basics
  • Behavior observation
  • Crisis intervention
  • Stress reduction techniques
  • Behavior management
  • Autism spectrum
  • Therapeutic communication
  • Depression support
  • Anxiety management
  • Emergency Psych

Certification

  • LNA (License Nursing Assistant)
  • BLS (Basic Life Support)
  • CPI (Crisis Prevention Intervention)

Timeline

Mental Health Technician

Elliot Hospital
08.2017 - Current

LNA

Carlyle Place
01.2017 - 08.2017

Bartender

My Friends Pub
02.2015 - 03.2017

LNA

Home Care LNA
07.2014 - 03.2017

Activity Assistant and Licensed Nursing Assistant

Evergreen Place
05.2012 - 07.2014

Birch Hill Terrace
10.2011 - 12.2011

Nursing Assistant

Home Care Nursing Assistant
07.2010 - 10.2011

Certified Tanning Associate

Forever Tan
09.2009 - 04.2010

Licensed Nursing Assistant

Pleasant Valley Nursing Center
07.2005 - 08.2009

Dietary Aid

Pleasant Valley Nursing Center
07.2005 - 07.2007

Bachelor’s - psychology

Southern New Hampshire University

Future Professional -

Michaels School of Hair Design a partner school of Paul Mitchell

License Nursing Assistant -

Hearts and Minds

High School Diploma -

Pinkerton Academy

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Heather Lamontagne