Heather Lamp
Surprise,AZ
Summary
Offering over 20 years of experience in accounting, management, customer service and estimation. Takes charge, persevering, and an organized self-motivated individual with the ability to initiate new strategies, manage change and make decisions. A loyal and hardworking employee with a results-oriented attitude. Logical Transportation Manager 14-year background overseeing shipment coordination. Adept at reducing shipping costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers and directs vehicle maintenance repairs. Excellent multitasking, time management and verbal communication talents and pays attention to details. Seasoned Job Account Manager experienced in formulating strategies for minimizing logistical supply chain costs. Documented success identifying measures to reduce transport time and save on transportation costs. Astute in shipping laws and regulations, assessing financial impacts of regulatory changes and obtaining permits for transporting hazardous materials, entering data into a database and spreadsheets, retrieving data, and updating existing data. Generated reports from data. Great listener, fast learner and professional customer service skills.
Overview
25
25
years of professional experience
Work History
LOGISTICS/ ACCOUNT MANAGER
Swift Transportation
Phoenix, Arizona
01.2010 - 08.2024
- Managed multiple primary multi-million-dollar accounts, solicited and bid on freight, booked freight via EDI and manual tenders, maintained positive relationships with customers, monitored and tracked freight, created service reports, created monthly revenue and margin reports trained new employees, and handled problem-solving.
- Developed and maintained relationships with major clients, providing logistics solutions for their businesses.
- Monitored daily operations to ensure timely deliveries of goods and services to customers.
- Drafted detailed reports outlining the status of all accounts and customer feedback.
- Analyzed current logistics systems and identified areas for improvement in order to streamline processes and reduce costs.
- Performed cost-benefit analysis on potential projects or initiatives related to logistics operations.
- Coordinated with internal teams such as sales, marketing, finance, and operations to ensure successful delivery of products and services to customers.
- Collaborated with vendors and suppliers to negotiate competitive rates for shipping materials.
- Maintained accurate records of shipments, orders, invoices, payments., using specialized software programs.
- Resolved any customer issues or complaints in a timely manner by working closely with other departments within the organization.
- Reviewed existing contracts with vendors and suppliers for accuracy and compliance with industry regulations.
- Assisted in creating budgets for upcoming projects based on market conditions and customer needs.
- Participated in meetings with senior management team to discuss new initiatives related to logistics account management.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Consistently met company and department objectives within budget and time constraints.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Created and enforced policies and procedures for entire logistics team.
DEPARTMENT SUPERVISOR
Home Depot
Avondale, Arizona
01.2007 - 01.2010
- Led, trained, and coached employees, responsible for scheduling, driving sales, inventory management, hiring, and customer service.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Analyzed data to identify areas of improvement within the department.
- Resolved customer complaints in a timely manner.
- Evaluated current systems and identified opportunities for streamlining processes.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Trained and mentored new associates on department policies and procedures.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Supervised 6 employees in Flooring department and delegated each one with tasks and responsibilities.
OFFICE MANAGER
Action Alarm Co.
Avondale, Arizona
01.2000 - 01.2007
- Responsible for payroll, accounts receivable, accounts payable, customer service, scheduling, and filing tax reports with CPA.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
FRONT END CASHIER
Albertsons
Surprise, AZ, USA
11.2003 - 07.2006
- Provided efficient and friendly service during checkout, maintained a clean workstation, supported stocking efforts, balanced cash drawers, and addressed customer concerns.
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Assisted customers in locating items throughout the store.
- Provided accurate change to customers when making transactions.
- Answered customers' questions about products, prices and availability.
- Stocked shelves with merchandise and ensured that displays were organized attractively.
- Informed customers of current sales promotions and discounts available.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Followed company policies regarding returns and exchanges.
- Adhered to all health regulations concerning food handling practices.
Education
High School Diploma -
Fontana High School
Fontana, CA06-1996
Skills
- Knowledge of customer management software and sales tracking of customer freight
- Relationship builder
- Trained and proficient on Microsoft Windows (Word, Excel), Lotus Notes, 10 key by touch
- Strong organizational skills and communication skills
- McLeod
- Integra
- AS400 / SAP / ERP
- DAT Pricing tool / Tableau reporting & pricing tool
- Problem solver
- Printer, Scanner, faxes
- Attention to detail
- Logistics Analysis
- Shipping coordination
- Transportation Management
- Expense Tracking
- Workforce Management
- Inbound Cargo Management
- Budget Administration
- Staff Management
- Cost Reduction
- Data Entry
- Shipment Tracking
- Hazardous Material Storage
- Delivery Scheduling
- Freight Cost Reporting
- Shipping and receiving
- Vendor Management
- Documentation
- Order Management
- Materials Management
- Freight Forwarding
- Logistics Coordination
- Shipping cost reduction
- Workload Management
- Goods Movement Planning
- Company Inventory Oversight
- Service Provider Communication
- Self Motivation
- Carrier Negotiations
- Logistics Systems
- Staff Training
- Problem-solving aptitude
- Task Prioritization
Timeline
LOGISTICS/ ACCOUNT MANAGER
Swift Transportation
01.2010 - 08.2024
DEPARTMENT SUPERVISOR
Home Depot
01.2007 - 01.2010
FRONT END CASHIER
Albertsons
11.2003 - 07.2006
OFFICE MANAGER
Action Alarm Co.
01.2000 - 01.2007
High School Diploma -
Fontana High School