Heather Lamp
Surprise,AZ
Summary
Offering over 20 years of experience in accounting, management, customer service and estimation. Takes charge, persevering, and an organized self-motivated individual with the ability to initiate new strategies, manage change and make decisions. A loyal and hardworking employee with a results-oriented attitude. Logical Transportation Manager with 20-year background overseeing shipment coordination. Adept at reducing shipping costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers and directs vehicle maintenance repairs. Excellent multitasking, time management and verbal communication talents. Seasoned Job Account Manager experienced in formulating strategies for minimizing logistical supply chain costs. Documented success identifying measures to reduce transport time and save on transportation costs. Astute in shipping laws and regulations, assessing financial impacts of regulatory changes and obtaining permits for transporting hazardous materials.
Overview
25
25
years of professional experience
Work History
Logistics/ Account Manager
Swift Transportation
01.2010 - Current
- Managed multiple primary multi-million-dollar accounts, Solicited, and bid on freight to balance all Network by effectively using pricing tools
- Booked freight via EDI and manual tenders
- Maintain positive and professional relationship with customers via email and phone
- Monitor and tracked all freight and reported directly to the customer of any service issues also provided solutions
- Created Monthly and Quarterly reports for the customer
- Create and maintain standard Operation procedures for customers
- Consistently increased the load count and revenue month after month
- Worked with sales to ensure we reached or exceeded our monthly goal and Customer onboarding
- Maintained and managed customer projects
- Trained new employees.
Dept. Manager
Home Depot
01.2007 - 01.2010
- Responsible for scheduling employees time, drive sales, knowledge of product, inventory, monthly inventory reports, sales reports, hiring employees, ordering stocked product, product count reports, customer service
Office Manager
Action Alarm Co.
01.2000 - 01.2007
- Responsible for payroll, accounts receivable, accounts payable, balance all monthly accounts
- Responsibilities also include customer service, scheduling, all written correspondence, bids, and customer/vendor requests, pulling credits, Hiring, Dispatching contractors file monthly, quarterly, and annually tax reports with CPA.
Front End Cashier
Albersons
11.2003 - 07.2006
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Skills
- Knowledge of customer management software and sales tracking
- Relationship builder
- Trained and proficient on Microsoft Windows 07 (word, excel), Lotus notes, 10 key by touch
- Strong organizational skills
- McLeod
- Integra
- As400
- Problem solver
- Strong communication skills
- SAP/ERP software knowledge
- DAT pricing tool
- Tableau reports
Timeline
Logistics/ Account Manager
Swift Transportation
01.2010 - Current
Dept. Manager
Home Depot
01.2007 - 01.2010
Front End Cashier
Albersons
11.2003 - 07.2006
Office Manager
Action Alarm Co.
01.2000 - 01.2007