Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Laney

Spartanburg,SC

Summary

Accomplished Lead With Keys Manager at Petsmart, adept in sales leadership and fostering teamwork. Enhanced vendor relations, boosting sales through strategic training and mentorship. Excelled in policy enforcement and staff development at Petsmart, ensuring high customer satisfaction. Proven ability in multitasking and critical thinking, driving operational excellence and team cohesion.

Overview

8
8
years of professional experience

Work History

Lead With Keys Manager

Petsmart
06.2021 - Current
  • Developed strong relationships with vendors, resulting in better pricing and timely deliveries.
  • Promoted a positive work environment through staff engagement initiatives and team building activities.
  • Maintained a safe working environment by enforcing safety policies and conducting regular inspections.
  • Increased sales by effectively training and mentoring new team members.
  • Collaborated with management to develop strategic plans aligned with company goals.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

Guest Services Cashier

Target
04.2017 - 05.2021
  • Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
  • Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.
  • Handled high volume transactions with accuracy, minimizing discrepancies and ensuring balanced registers at the end of each shift.
  • Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
  • Managed large sums of cash responsibly, adhering to strict cash handling procedures for security purposes.
  • Addressed guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Porterville High School
Porterville, CA

Skills

  • Store operations
  • Stock replenishment
  • Sales leadership
  • Policy enforcement
  • Merchandise display
  • Staff training and development
  • Financial forecasting
  • Cycle counts and audits
  • Willingness to learn
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Critical thinking

Accomplishments

  • Awarded 'Employee of the Month' multiple times for consistently exceeding company expectations
  • Achieved Circle of Excellence by completing inventory management with accuracy and efficiency.

Timeline

Lead With Keys Manager

Petsmart
06.2021 - Current

Guest Services Cashier

Target
04.2017 - 05.2021

High School Diploma -

Porterville High School

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Heather Laney