Heather LaRou
Scarborough,Maine
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive success and contribute to organizational growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Food and Beverage
Purpoodock Golf Club
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant General Manager
Oddfellahs
09.2024 - 03.2025
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-departmental initiatives to improve customer satisfaction and service delivery.
- Developed training programs for staff to enhance performance and skillsets.
- Implemented inventory management systems, optimizing stock control and reducing waste.
- Collaborated with executive team to establish strategic goals and performance metrics.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Sales Associate
Portland Paper Products
05.2024 - 09.2024
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Managed inventory levels to ensure optimal stock availability and reduced discrepancies.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Area Sales Manager
PFG Northcenter
09.2022 - 04.2024
- Achieved customer satisfaction through effective education on diverse brands and product applications. Expanded client base and maintained strong relationships with existing customers. Leveraged food expertise to align with business needs of portfolio. Consistently met weekly budget targets while fulfilling the demands of the hospitality industry.
Owner Operator
The Snow Squall Restaurant
09.2009 - 07.2022
- Oversaw comprehensive business operations, ensuring effective management of all areas. Directed recruitment, training, and development of staff to enhance team performance. Implemented cost-effective procurement strategies and optimized inventory management. Managed financial operations, including payroll processing and QuickBooks integration. Cultivated strong relationships with staff and customers through daily food preparation and innovative menu development.
Co-Owner
The Porthole Restaurant
02.1999 - 09.2009
- Managed 30 plus employees in season and maintained a successful business in the off season by keeping menus updated, approachable and affordable. Introduced and enforced company policies and procedures to ensure safety and cleanliness. Procurement and Inventory resulting in profitable functions. Executed numerous private events.
Education
Undeclared, Chemistry
University of Southern Maine
Skills
- Relationship management
- Skilled in multitasking
- Structured and supportive leadership
- Dedicated work ethic
- Effective conflict resolution
- Attention to detail
- Organization and time management
Certification
- Serve Safe Certified
Timeline
Food and Beverage
Purpoodock Golf Club
03.2025 - Current
Assistant General Manager
Oddfellahs
09.2024 - 03.2025
Sales Associate
Portland Paper Products
05.2024 - 09.2024
Area Sales Manager
PFG Northcenter
09.2022 - 04.2024
Owner Operator
The Snow Squall Restaurant
09.2009 - 07.2022
Co-Owner
The Porthole Restaurant
02.1999 - 09.2009
Undeclared, Chemistry
University of Southern Maine