Heather Leal
Kenmore
Summary
Experienced with comprehensive family support services, focusing on individualized care plans and resource coordination. Utilizes strong communication and crisis intervention skills to assist families in navigating complex challenges. Knowledge of community resources and case management to ensure families receive holistic support.
Qualified Client Advocate/Case Manager with solid background in providing comprehensive support to families. Demonstrates strong ability to develop and implement individualized plans that address unique family needs. Proven expertise in communication and crisis intervention to foster positive family dynamics.
Family support specialist with experience in providing empathetic and effective assistance to families. Strong focus on fostering team collaboration and achieving meaningful results. Skilled in case management, conflict resolution, and counseling. Reliable and adaptable, known for addressing changing needs efficiently.
Overview
21
21
years of professional experience
Work History
Rapid Rehousing/ Family Support Specialist
Interfaith Family Shelter
01.2024 - 01.2025
- Case Management. Conducting Screenings, Intakes and Exits. Completing inspections for Shelter Sites and Housing Inspections for Exiting Clients. Resource management and sharing with clients, via supportive services. SMART Goals planning. Trauma Informed Care resource referrals and Case Management. Program Budget management. Working with clients in completing varied housing applications up to the completion of move in. Providing verbal and written translation services for Spanish language.
Family Support Specialist
Vision House
01.2023 - 01.2024
- Case Management. Conducting Screenings, Intakes and Exits. Completing inspections for Shelter Sites and Housing Inspections for Exiting Clients. Resource management and sharing. Budget management and spenddown reporting. Facilitating weekly resident community education groups. Providing verbal and written translation services for Spanish language
Homelessness Prevention Navigator/Program Support
VOA
Everett, WA
08.2020 - 09.2022
Case Management. Completing Program Screenings, Applications, and Financial eligibility reviews. Client Advocacy. Providing Community resource referrals. Program Budget Management and allocation of services. Data Entry. Trauma Informed Client Care. Fair Housing knowledgeable. Assisting Clients with Housing Application Compliance process. Communicating with Property Owners and Tax Credit and Income based properties
Program application review and certification. Payment Distribution and record keeping. Hard and Digital File Creation, upkeep and organization and auditing. Interpreting as needed.
Domestic Violence Advocate
DV Services of Grays Harbor
01.2004 - 01.2006
- Case Management. Conducting Screenings, Intakes and Exits. Completing inspections for Shelter Sites and Housing Inspections for Exiting Clients. Resource management and sharing. Budget management and spenddown reporting. Facilitating weekly support groups. Presenting Domestic Violence Education to various community groups and locations. Verbal and written translation services for Spanish language
Education
Associate of Arts - Psychology And Foriegn Languages
Grays Harbor College
Aberdeen, WA06-2013
Skills
- Organized
- Resourceful
- Flexible
- Creative
- Consistent
- Professional
- Bilingual Spanish
- Individualized service planning
- Professional boundaries
- Self-awareness
- Behavioral assessment
- Behavioral support
- Client advocacy
- Role modeling
- Coaching
- Incident management
- Family case plans
- Eligibility requirements
- Report generation
- Assessments
- Eligibility assessments
- Trauma-informed care
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Effective communication
- Family support
- File management
- Microsoft Office Suite
- Client interviewing
- Multicultural awareness
- Community outreach
- Grief counseling
- High-risk populations identification
- Program development
- Child advocacy
- Home visits
Accomplishments
- Achieved Completed Program and File audit by completing case and file review with accuracy and efficiency.
- Assisted Clients in setting SMART GOALS to empower Clients in obtaining housing .
- Collaborated with team of 8 in the development and improvement of program policies
- Used Microsoft Excel to develop and manage program budget tracking spreadsheets.
- Effectively assisted in training and mentoring of new hires and team members.
Languages
Spanish
Native or Bilingual
Timeline
Rapid Rehousing/ Family Support Specialist
Interfaith Family Shelter
01.2024 - 01.2025
Family Support Specialist
Vision House
01.2023 - 01.2024
Homelessness Prevention Navigator/Program Support
VOA
08.2020 - 09.2022
Domestic Violence Advocate
DV Services of Grays Harbor
01.2004 - 01.2006
Associate of Arts - Psychology And Foriegn Languages
Grays Harbor College
Contact
- 18261 73rd Ave NE #A-105
- Kenmore, WA 98028
- 360-580-0674
- Twelveminus3@live.com