Yasmin Gutierrez
Newark,CA
Summary
Compassionate Case manager with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Results-driven professional recognized for being a valuable asset to teams and stakeholders through strategic problem-solving, collaboration, and consistent development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Rapid Rehousing Employment Specialist
LifeMoves Agency
12.2024 - Current
- Participate in Agency staff meetings , San Jose City meetings , community and Training opportunities.Participate in agency staff meetings, community events, and training opportunities.
- Strong understanding of barriers diverse individuals experiencing homeless experience.
- Provided ongoing support and guidance for clients during their resume building job search, post employment support to identify possible barriers such as transportation, child care .
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Developed customized employment plans for over 40 clients, resulting in 75 % successful job placements and increased income.
- Conducted pre screening assessments of city referred clients to determine program eligibility for Rapid Rehousing program.
- Maintained detailed records /data outcomes in HMIS and Voyager ensuring program compliance and outcome reporting .
- Collaborated closely with other community partners such as IRC , Jobtrain legal link , to increase services provided to clients resulting in job placement.
- Collaborated with agencies internal and external Case managers, stratetigize , debrief clients employment plan for clients support to self sufficiency resulting in stable housing.
- Improved client job readiness with comprehensive resume writing and mock interview skills preparation.
- Streamlined client intake process, ensuring efficient assessment of client skills and employment needs.
- Conducted regular follow-ups with placed clients to ensure job satisfaction and retention, identifying and early intervention if needed .
Youth Leader
Non Profit Organization
12.2012 - Current
- Oversee youth ministry budget and tracked all expenses.
- Serve as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Teamed with other Youth Leaders to ensure a welcoming and secure atmosphere for everyone.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Organized successful fundraising events, securing resources for youth programs.
- Developed alliances with community entities to advance outreach and drive program sign-ups
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Helped create comprehensive program to meet funding needs.
- Revitalized youth ministry by developing engaging programs and activities focused on spiritual growth.
- Collaborated with other Youth Leaders to create a fun/safe and inclusive environment for all participants.
Bi Lingual Family Case Manager
LifeMoves Agency
04.2023 - 12.2023
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Supported Over 85% of clients to achieve housing stability within 6 months .
- Implemented tailored interventions based on client needs that led to positive outcomes such as increased school attendance or improved mental health status.
- Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
- Utilized data to identify Service gaps contributing to a successful grant application for program .
- Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary. Attending Multiple CFT meetings with community partners.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in the community.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
ABA Therapist
ABA Plus
10.2022 - 04.2023
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Encouraged family involvement in therapy, strengthening support networks for sustained progress.
- Provided crisis intervention, safely deescalating challenging behaviors and maintaining secure environment.
- Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
- Developed and maintained clear, individualized documentation on each patient.
- Maintained neutrality when supporting patients despite difficult behavior.
Data Analyst
Lewis Cleaners LLC
01.2019 - 06.2021
- Strong CRM ( Customer Relationship management) skills to pull accurate accounts / reports to ensure correct data flow.
- Produced monthly reports using advanced Excel spreadsheet functions / CRM and Google docs .
- Obtained scanned confidential records and uploaded into database.
- Answer office phone , customer service potential clients including residential and commercial. Sales and creating upselling Strategies for techs .
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Compiled information and input into Housecall CRM .
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Oversaw team of 15 employees, providing comprehensive data entry training and regular performance reviews.
- Handled customer relations issues, enabling quick resolution and client satisfaction to sustain profitability .
- Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
- Scanned documents and saved in database to keep records of essential organizational information
- Coded and processed applications into required electronic formats
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Loss Prevention Officer
Kohls
01.2014 - 04.2017
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Headed safety and loss prevention programs by guiding staff. 50+ employees .
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Answered and directed 50 outbound and inbound phone calls per day.
Loss Prevention Detective
Macys
11.2011 - 01.2014
- Internal investigation of employees and suspects and drafted reports to assist law enforcement. In partnership with Human Resources department.
- Audited 3 stores on weekly basis to identify deficiencies and identified potential shortages.
- Utalized Mainframe database to pull reports to identify shortages internally and externally.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Strong utilization of store premises CCTV and in person to suspicious activity.
- Apprehend shoplifters , identify, confront, and detain informants suspected of theft abiding legal procedures.
- Policy enforcement to more than 100 employees to follow company procedures to reduce loss.
- – Ensure a safe environment for customers and staff by enforcing safety policies.
Merchandise Handler
Rizo Lopez Foods
01.2010 - 02.2013
- Oversee youth ministry budget and tracked all expenses.
- Serve as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Teamed with other Youth Leaders to ensure a welcoming and secure atmosphere for everyone.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Organized successful fundraising events, securing resources for youth programs.
- Developed alliances with community entities to advance outreach and drive program sign-ups
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Helped create comprehensive program to meet funding needs.
- Revitalized youth ministry by developing engaging programs and activities focused on spiritual growth.
- Collaborated with other Youth Leaders to create a fun/safe and inclusive environment for all participants.
Education
EKG TECH - EKG TECH
Cal State East Bay
Oakland01.2019
Administration Of Justice - Criminal Justice
Diablo Valley
Pleasant HIll02.2012
Skills
- HMIS (Homeless Management information system) talented
- Voyager Talented
- CPI Non violent crisis intervention
- Database Monitoring/ SIS and Mainframe program
- Team oriented
- Great at prospecting new clients Upselling Strategies
- Ms Office , CRM technology, Zoom , WebEx , Google meet efficient
- Discrepancy Resolution
- Strong work ethic
Accomplishments
- Successfully learned the subsidized rental housing programs and services for Rapid rehousing CSJ . In shelter program Motel Voucher program and TAY program.
- VSPDAT crossed trained .
- Collaborated with team of 30 in the development of Hands of love . For the Puerto Rico Hurricane
- Youth leader
- Collaboration with a team of 50 with Equip America to create outreach programs to bridge gaps in access to services.
Certification
- EKG Technician
- Process technology
- Life Licensed CA
Languages
Spanish
English
Timeline
Rapid Rehousing Employment Specialist
LifeMoves Agency
12.2024 - Current
Bi Lingual Family Case Manager
LifeMoves Agency
04.2023 - 12.2023
ABA Therapist
ABA Plus
10.2022 - 04.2023
Data Analyst
Lewis Cleaners LLC
01.2019 - 06.2021
Loss Prevention Officer
Kohls
01.2014 - 04.2017
Youth Leader
Non Profit Organization
12.2012 - Current
Loss Prevention Detective
Macys
11.2011 - 01.2014
Merchandise Handler
Rizo Lopez Foods
01.2010 - 02.2013
EKG TECH - EKG TECH
Cal State East Bay
Administration Of Justice - Criminal Justice
Diablo Valley