Heather LeBlanc

Derry,NH

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

years of professional experience

Work History

Server / Bartender

Great American restaurants

Derry, New Hampshire

02.2020 - Current

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Performed opening and closing duties such as setting up the dining area, lounge and bar, and restocking supplies.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Responded efficiently to guest inquiries and complaints in a professional manner.
Handled money transactions accurately while following company procedures for handling cash payments.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Server

Carolina Wings & Rib House

Conway, South Carolina

04.2018 - 01.2019

Assisted in preparing salads, appetizers and desserts to speed up food service.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

GED -

Pinkerton Academy

Derry, NH

09-2006

Skills

Team member support
Hospitality service expertise
Cash handling
Dining customer service
POS operation

Multitasking and organization
Liquor, wine, and food service
Task prioritization
Upselling techniques
Exceptional customer service

Timeline