Work Preference
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Heather Lenard

Owasso,OK

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Operations ManagerSenior Collections CoordinatorPremium Level Attendant Server

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Owasso, OKTulsa, OK
Open to relocation: No

Salary Range

50000/yr - 200000/yr

Important To Me

Career advancementCompany CultureWork from home option

Overview

12
12
years of professional experience

Work History

Server/trainer/bev cart

Cedar Ridge Country Club
Broken Arrow, OK
11.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Customer Operations Representative

American Electric Power, AEP
Tulsa, OK
05.2023 - 09.2024
  • Improved customer satisfaction by resolving complex issues promptly and professionally.
  • Utilized CRM systems to update and manage customer information, enabling personalized service experiences for clients.
  • Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on all concerns.
  • Partnered with other departments for seamless issue resolution, fostering a collaborative work environment focused on client satisfaction.

Senior Collections Coordinator

TDW
Tulsa, OK
10.2022 - 05.2023
  • Maintained accurate records of all collection activities, providing regular updates to management on the status of outstanding accounts.
  • Supported accounts receivable department in reconciling customer accounts, ensuring accurate payment application and prompt resolution of discrepancies.
  • Participated in regular credit review meetings, providing insights and recommendations on client risk profiles and account management strategies.
  • Managed collections process to ensure timely payment from clients.
  • Developed and maintained comprehensive documentation for collection activities.
  • Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up with delinquent accounts.
  • Maximized recovery of outstanding debts by utilizing persuasive negotiation techniques and maintaining a professional demeanor in all interactions.

Premium Level Attendant/bartender

SMG Management Group
Tulsa, Ok
07.2014 - 10.2020
  • Collaborated with team members to improve overall service quality and guest experience.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Education

Bachelor Of Business Administration And Management - Management

Oklahoma Wesleyan University
Bartlesville, Ok
12.2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise

Timeline

Server/trainer/bev cart

Cedar Ridge Country Club
11.2024 - Current

Customer Operations Representative

American Electric Power, AEP
05.2023 - 09.2024

Senior Collections Coordinator

TDW
10.2022 - 05.2023

Premium Level Attendant/bartender

SMG Management Group
07.2014 - 10.2020

Bachelor Of Business Administration And Management - Management

Oklahoma Wesleyan University

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Heather Lenard