Summary
Overview
Work History
Education
Skills
Timeline
Server

Heather Lingen

KY

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

10
10
years of professional experience

Work History

Server

Mesh Louisville
05.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

The Fat Lamb
01.2022 - Current
  • Delivered exceptional service in a fast-paced fine dining environment.
  • Expertly paired wines and bourbons with dishes to enhance guest satisfaction.
  • Collaborated with team members to maintain efficient table turnover and guest satisfaction.
  • Recognized for upselling high-end menu items and building repeat clientele.
  • Collaborated and worked under a James Beard Nominated Chef

Lead Server & Event Manager

The Bistro
01.2019 - 01.2022
  • Supervised server team and maintained floor operations during high-volume shifts.
  • Managed and coordinated private events, from planning to execution.
  • Trained new staff on service standards and menu knowledge.
  • Consistently exceeded sales targets through effective upselling and guest engagement.

Bartender

Hilligans
12.2017 - 03.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Server

Mariah’s Restaurant
01.2017 - 01.2019
  • Provided friendly, attentive service in a casual dining setting.
  • Built strong guest relationships leading to repeat business.
  • Assisted with hosting and training responsibilities as needed.

Student Caller

WKU Topper Talk
08.2015 - 02.2018
  • Increased fundraising efforts by maintaining a positive attitude and persuasive approach during calls.
  • Provided exceptional customer service, fostering goodwill among alumni and other potential donors.
  • Exceeded personal performance targets consistently, contributing significantly to overall team achievements.
  • Responded effectively to objections or concerns raised by donors, ultimately securing their support for institutional goals.

Education

Social Work

Western Kentucky University
Bowling Green, KY

Skills

  • Upselling wine & bourbon
  • Food & alcohol pairing
  • Event coordination
  • Fine dining service
  • POS systems (Toast, Aloha, etc)
  • Team leadership
  • Fast-paced multitasking
  • Exceptional customer service
  • Strong work ethic

Timeline

Server

Mesh Louisville
05.2025 - Current

Server

The Fat Lamb
01.2022 - Current

Lead Server & Event Manager

The Bistro
01.2019 - 01.2022

Bartender

Hilligans
12.2017 - 03.2019

Server

Mariah’s Restaurant
01.2017 - 01.2019

Student Caller

WKU Topper Talk
08.2015 - 02.2018

Social Work

Western Kentucky University

Similar Profiles

CREATE PROFILE
Heather Lingen