Heather Linville
Danville,WV
Summary
Compassionate and organized Referral Clerk with a strong background in electronic health records and conflict resolution. Committed to maintaining confidentiality while enhancing patient satisfaction through efficient referral processes.
Overview
13
13
years of professional experience
Work History
Referral Clerk
Southern West Virginia Health System
South Charleston, West Virginia
10.2023 - Current
- Facilitated communication between healthcare providers and patients to enhance understanding and streamline referral processes.
- Reviewed referral documentation for accuracy and completeness.
- Processed patient referrals using electronic health record systems.
- Collaborated with medical staff to resolve referral-related issues promptly.
- Scheduled patient appointments based on provider availability and urgency. according to availability, urgency and insurance authorization guidelines.
- Provided timely follow-up on all pending referrals to ensure proper care was received in a timely manner.
- Verified insurance eligibility for referred services prior to submission of forms.
- Answered incoming calls from patients or providers regarding referrals or other inquiries.
- Maintained comprehensive records of patient referrals, detailing date referred, provider contacted, and referral status for accurate tracking.
- Responded promptly and efficiently to requests from primary care providers for urgent referrals.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Person Centered Support Specialist
Palco
Charleston, West Virginia
01.2014 - Current
- Assisted clients with daily living needs, promoting self-esteem and overall wellness
- Engaged patients in meaningful conversations and activities, fostering socialization and providing personal care assistance.
- Provided excellent customer service, developing and maintaining client relationships.
- Developed and maintained billing procedures to ensure timely payments and enhance client satisfaction
Education
Medical Administrative Assistant -
Everest Institute
Cross Lanes WV04-2018
Skills
- Referral management
- Insurance verification
- Pre-authorizations
- Appointment scheduling
- Electronic health records
- HIPAA compliance
- Record keeping
- Healthcare systems
- Attention to detail
- Multitasking
- Team collaboration
- Conflict resolution
- Confidentiality
Timeline
Referral Clerk
Southern West Virginia Health System
10.2023 - Current
Person Centered Support Specialist
Palco
01.2014 - Current
Medical Administrative Assistant -
Everest Institute