Heather Little
Elk City
Summary
Results-oriented Shift Manager with a proven track record of successfully training and supervising new staff members. Skilled in balancing cash drawers and resolving financial discrepancies. Adept at addressing customer complaints and promoting customer satisfaction. Strong leadership abilities in overseeing daily operations and managing multiple projects simultaneously. Proficient in inventory management and ordering. Excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Shift Manager
Dollar General
Yukon
03.2024 - 06.2024
- Trained and supervised new staff members
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Addressed customer complaints and resolved conflicts
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Established and maintained positive and professional employee relationships
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
- Oversaw daily operations while managing multiple projects simultaneously
- Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times
- Conducted daily walkthroughs of the store, identifying potential risks or hazards
- Tracked store inventories and replenished item levels by ordering new products
- Promoted store specials and limited-time offers to customers
- Recruited new hires by interviewing applicants and selecting qualified personnel
- Developed training programs for new employees to ensure standards of excellence were met
- Created weekly reports summarizing key performance indicators
- Analyzed financial data to create budget plans for upcoming months
- Established strong relationships with vendors to secure competitive pricing deals
Server
The garage burgers and beer
Oklahoma city
05.2021 - 11.2021
- Greeted customers warmly and offered assistance
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Organized merchandise displays to promote higher levels of customer engagement
- Established a positive rapport with customers by delivering friendly, personalized service
- Provided accurate information about products, prices and availability both in person and over the phone
- Followed checklist to complete retail store opening and closing activities
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Demonstrated product features and capabilities to potential buyers
- Supported loss prevention by helping identify theft
- Conducted regular price comparisons between competitors in order to maintain competitive pricing structures
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Arranged and display merchandise to promote sales
Server
07.2018 - 07.2019
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
- Resolved customer complaints and inquiries in a timely manner
- Exercised focus and concentration to keep track of tables and remember orders
- Delivered customer checks and securely processed credit card or cash payments
- Monitored food and beverage levels to satisfy customer needs
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
Education
GED -
Checotah High Scool
Checotah, OK05-2020
Skills
- Cash handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Decision-making
- Customer service focus
- Energetic and enthusiastic
- Relationship building
- Payment processing
- Verbal and written communication
- Compliance
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Organizational skills
- Problem-solving abilities
- Attention to detail
- Computer skills
- Reliability
- Adaptability and flexibility
- Professionalism
- Critical thinking
- Results-oriented
Timeline
Shift Manager
Dollar General
03.2024 - 06.2024
Server
The garage burgers and beer
05.2021 - 11.2021
Server
07.2018 - 07.2019
GED -
Checotah High Scool