Heather L Mazzotta
West Chester,PA
Summary
Established Healthcare Professional with Master of Jurisprudence (M.J.) in Health Law. Registered Nurse, with over 28 years of clinical experience and expanded knowledge in health policy and procedure, outreach and promotion, patient education and support, clinical research, legal and regulatory compliance. Committed Education Liaison with background in fostering effective communication with patients and families. Notably adept at resolving complex situations, enhancing family involvement in education processes, and implementing effective strategies break down barriers to care and treatment.
Overview
34
34
years of professional experience
Work History
Senior Patient Education Liaison
Sanofi Pharmaceuticals
Cambridge, MA
01.2017 - Current
- Educated, supported and empowered rare disease patients across large territory
- Collaborates with cross functional colleagues to identify and resolve patient barriers to obtaining care or starting treatment
- Conceptualized, developed and implemented educational materials for patients and team members
- Serves as subject matter authority in Promotional Review Board submissions and committee reviews
- Team lead providing support and encouragement to those mentoring new PEL’s
- Works with cross functional colleagues to foster relationships with HCP’s leading to an open line of communication with key stakeholders
- Act as liaison between HCP’s and patients to resolve any barriers to care or treatment
- Led start to finish development of resources to enhance PEL team engagement as well as patient education including: Patient Programming checklist, Weekly Guidelines for Mentors and Reactive Gaucher Question Handler, Newborn Screening Reactive Questions, New Hire Training Slides Phase 1, 2 and 3, Infusion Planner/ Calendar, Our Heritage Our Health program slide deck, Genetic Primer, Gaucher and Parkinson's disease Reactive question handler, PSS Virtual and Post Program Survey, Digital Patient Program Survey
- One of three PEL’s trained to enter resources into Promo Mats software
- Ushered over 50 jobs for PEL team, marketing and training departments through Promo Mats and the PRB committee process
- Co-Lead PEL Mentor team
- Mentored new PEL’s as well as 'mentoring the mentor' by providing guidance to new mentors
- Provided coverage for multiple territories due to vacancies
- Provided coverage for up to 430 patients at a time with all outreaches being completed
- Served as a member of the Gaucher Advisory Committee for 5 yrs
- Aided in the development of multiple Gaucher resources
- Advisor to marketing on bone data collateral for patients
- Sole facilitator for the role out of the PEL bone data deck to the PEL team
- Collaborated with sales colleague to develop and implement monthly cross functional meeting to increase awareness of territory business activities
- Created and co-led the PSS DE& I book club as part of Sanofi DE&I initiative
- Participated in successful product launch by educating patients on new product resulting in increased awareness of new therapy
Clinical Research Manager
LK School of Medicine Temple University
Philadelphia, PA
01.2016 - 01.2017
- Organize, coordinate, and execute clinical trials in the Division of Infectious Diseases and HIV Medicine
- Developed and implemented patient engagement and retention strategies to ensure completion of clinical trials
- Educate clinicians regarding current and upcoming clinical trials
HEDIS Research Nurse
Independence Blue Cross
Wayne, PA
01.2016 - 05.2016
- Account executive for physician offices throughout Chester County and outlying areas
- Educated clinicians and office staff on specifications of Healthcare Effectiveness Data and Information Set
- Completed chart audits to identify potential documentation issues and prepare detailed report on findings
Clinical Research Nurse Coordinator
Drexel University College of Medicine
Philadelphia, PA
01.2014 - 01.2016
- Collaborated with Takara Bio as well as the behavioral health department and Carl June lab at University of Pennsylvania
- Organized, coordinated, and executed clinical trials in the Division of Infectious Diseases and HIV Medicine
- Developed and implemented patient engagement and retention strategies to ensure completion of clinical trial
- Educated clinicians regarding current and upcoming clinical trials
Community Health Nurse
Johnson and Johnson – Animas Corporation
West Chester, PA
07.2013 - 12.2013
- Facilitated individual education on Animas insulin pumps and continuous glucose monitoring systems
- Assist patients with adjusting insulin pump settings to meet healthcare provider requirements
- Speak with patients one on one and determine educational plan based on symptoms
HEDIS Nurse consultant
United Healthcare
Wayne, PA
02.2013 - 05.2013
- Account executive for physician offices throughout Chester County and outlying areas
- Educated clinicians and office staff on specifications of Healthcare Effectiveness Data and Information Set
- Completed chart audits to identify potential documentation issues and prepare detailed report on findings
Various positions throughout 17-year tenure
Chester County Hospital
West Chester, PA
01.1996 - 01.2013
- Worked in various clinical positions including critical care, Interventional Radiology, Nurse Navigator for radiation oncology patients
- As acting clinical leader coordinated orientation of all new employees to meet state and federal requirements
- Periodically reviewed the policies and procedures and made recommendations for revisions
- Managed staff certification and education to meet state survey requirements
Sales Representative
Metro Media Corporation
Philadelphia, PA
01.1993 - 01.1994
Flight Attendant
Continental Airlines
Newark, NJ
01.1991 - 01.1993
Education
Master of Jurisprudence - Health Law
Widener University School of Law
Wilmington, DE05-2008
Registered Nurse Diploma -
Chester County School of Nursing
West Chester, PA12-1995
Bachelor of Arts - International Politics, minor in French
West Chester University
West Chester, PA05-1991
Awards
Sanofi 2023 Circle of Excellence Winner, 01/01/23
Timeline
Senior Patient Education Liaison
Sanofi Pharmaceuticals
01.2017 - Current
Clinical Research Manager
LK School of Medicine Temple University
01.2016 - 01.2017
HEDIS Research Nurse
Independence Blue Cross
01.2016 - 05.2016
Clinical Research Nurse Coordinator
Drexel University College of Medicine
01.2014 - 01.2016
Community Health Nurse
Johnson and Johnson – Animas Corporation
07.2013 - 12.2013
HEDIS Nurse consultant
United Healthcare
02.2013 - 05.2013
Various positions throughout 17-year tenure
Chester County Hospital
01.1996 - 01.2013
Sales Representative
Metro Media Corporation
01.1993 - 01.1994
Flight Attendant
Continental Airlines
01.1991 - 01.1993
Master of Jurisprudence - Health Law
Widener University School of Law
Registered Nurse Diploma -
Chester County School of Nursing
Bachelor of Arts - International Politics, minor in French
West Chester University
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