Heather Loiola
Pompano Beach,FL
Summary
Self starter seeking a position where I can best apply my knowledge and experience. Responsible and friendly customer service professional who is focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Harmony Recovery Group
Fort Lauderdale, FL
09.2021 - Current
- Provided crisis intervention services to patients in need.
- Administered medications as prescribed by physician or psychiatrist.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Provided emotional support to clients and patients dealing with difficult situations.
- Completed patient reports daily and submitted to management for evaluation.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Cultivated relationships with fellow staff members to enhance team collaboration.
Bartender
Porthole Pub
Pompano Beach, Florida
05.2017 - 01.2018
- Kept detailed inventories of bar supplies and stocked work areas
- Poured wine, beer and spirits for room patrons
- Managed up to 30 customers or more per shift while simultaneously assisting cocktail servers
- Talked easily with patrons to build rapport and earn repeat business
- Restocked beer and liquor on regular schedule and after special events.
Waitress
Club Pink
Pompano Beach, Florida
03.2016 - 05.2017
- Consistently provided professional, friendly and engaging service
- Providing bills and taking payments
- Handling multiple tables and tasks simultaneously while also clearing and cleaning tables
- Assisting in opening and closing duties
- Followed all safety and sanitation policies while handling food and beverage to uphold proper health standards.
Education
Behavioral Health Technician -
The Addictions Training Institute
Weston, FL08-2021
High School Equivalency Credential -
District of Colombia
03.2020
Skills
- Computer proficiency
- Responsible Customer Service
- Self-motivated professional
- Data Management
- Teambuilding
Certification
- Addictions Training Institute, July 2021
- Behavioral Health Technician
Timeline
Behavioral Health Technician
Harmony Recovery Group
09.2021 - Current
Bartender
Porthole Pub
05.2017 - 01.2018
Waitress
Club Pink
03.2016 - 05.2017
Behavioral Health Technician -
The Addictions Training Institute
High School Equivalency Credential -
District of Colombia
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