Heather Long
Lisbon,OH
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Opportunity Homes. Skilled in inventory control and staff management, adept at fostering teamwork and collaboration. Successfully implemented efficient workflows, significantly improving operational efficiency. Excels in complex problem-solving and effective communication, ensuring high standards of performance and safety compliance. Answering multiple calls. Med certified. Highly organized, working with the elderly has showed me empathy, compassion and patience. Working with the public has also advanced me in communication skills and the patience of any job that I have applied myself for. From retail to healthcare to production. Many faucets of life I have applied myself to a lot of different varieties of jobs. Excel at all of them. Attitude, Attendance, and productivity.
Overview
17
17
years of professional experience
Work History
Shift DPS Supervisor
Opportunity Homes
12.2022 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Home Health CNA
Always Best Care
02.2021 - 06.2022
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Ensured timely medication administration for improved patient health outcomes.
- Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.
- Enhanced patient comfort by providing compassionate and attentive care.
Front Desk Manager
Days Inns
03.2006 - 05.2009
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
Education
Graduate -
Beaver Local High School
East Liverpool, OH05.2003
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Problem-Solving
- Teamwork and Collaboration
- Multitasking Abilities
- Multitasking
- Time Management
- Attention to Detail
- Excellent Communication
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
- Organizational Skills
- Active Listening
- Written Communication
- Audit reporting
- Time management abilities
- Problem-solving abilities
Timeline
Shift DPS Supervisor
Opportunity Homes
12.2022 - 06.2023
Home Health CNA
Always Best Care
02.2021 - 06.2022
Front Desk Manager
Days Inns
03.2006 - 05.2009
Graduate -
Beaver Local High School
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