Heather Lovato
Salt Lake City,UT
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Committed to delivering exceptional customer service, proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Manager/Sales Associate
Ginger's Vegan Café
11.2013 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
ER Registrar
Intermountain Health
01.2008 - 01.2013
- Responsible for registering patients who come to the emergency room for medical care
- Collected necessary information such as personal and insurance information, verify medical history, and gather signatures for consent forms
- Ensures accurate and timely collection of payments and followed proper protocol for processing insurance claims
- Work closely with the emergency room staff to ensure efficient flow of patients and maintain accurate records of each patient's visit
- Maintain strict confidentiality and adhere to all hospital policies and procedures
Education
College in Social work -
Salt Lake Community College
Salt Lake City, UT11.2024
Skills
- Sales experience
- Communication skills
- Attention to detail
- Works well in high stress environment
- Customer service
- Computer skills
- Typing
- Hospital Experience
- Medical Records
- Phone Etiquette
- Medical Terminology
- Computer Literacy
- Time Management
- Insurance Verification
- Medical Scheduling
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Manager/Sales Associate
Ginger's Vegan Café
11.2013 - 07.2018
ER Registrar
Intermountain Health
01.2008 - 01.2013
College in Social work -
Salt Lake Community College
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