Lense Hailu Tibebu
Roxbury,MA
Summary
Organized and motivated employee eager to apply and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
2
2
years of professional experience
Work History
Cafe Server
Vegan Café
10.2022 - 12.2023
- Promoted to Team Leader after 6 months 03/2023 until 09/23 from experience with the company
- Worked with a team of 5 employees to assist with various client needs
- Operated the CRM system to assist with collecting data on clients related to popular meals and drinks
- Collaborated with customers regarding various needs to ensure satisfaction of service.
Customer Service Representative
Home Depot
10.2021 - 08.2022
- Lead roughly 50 customer in successfully locating various household appliances, electronic equipment, and wiring to assist with household upgrades and construction projects
- Area of expertise was in the electrical department
- Providing details on (what type of projects were your clients asking you about?)
- Worked collaboratively with team members to achieve goals.
- How to troubleshoot and repair common electrical problems
- These projects require choosing the right bulbs, dimmers, and light switches for your desired ambiance and energy efficiency, as well as installing and wiring them correctly
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Picker
Amazon
- My job position was as a picker at Amazon
- As a picker, my main responsibility is to locate merchandise and meet picking tickets by ensuring that I am well-familiar with the warehouse and ensuring that I recognize a variety of merchandise and where they are located
- I may be required to pull the warehouse item and/or merchandise from shelves based on the number, size, color, quantity, and/or quality requirements
- I must also ensure that I make sure I attach the correct shipping information to orders and that completed orders are moved to the shipping area
- I also make sure I scan the right number; The picker job description also involves examining containers for any damage and confirming that the correct items and quantities are selected
- Iam expected to perform my duties in conformity with standard operating instructions at Amazon and must also ensure that inbound and outbound shipments are correct and defect-free
- It is also highly important that I'm comply with all necessary and required safety regulations.
Education
Associate of Applied Science - Business Data Analytics
California Institute of Arts And Technology
03-2025
High School Diploma -
Madison Park Technical Vocational High School
06-2019
Skills
- Microsoft Office
- Microsoft Excel
- GoogleDocs
- Amharic
- Oromo
- English
- Problem Solving
- Python
- C
- Team Leadership
Projects
Tv blog project, Exploring data types and common data structures, Entity relationship diagrams (ERD), Data quality control, Measures of central tendency and measures dispersion, Name the visualization, Coding and output screenshot
Timeline
Cafe Server
Vegan Café
10.2022 - 12.2023
Customer Service Representative
Home Depot
10.2021 - 08.2022
Picker
Amazon
Associate of Applied Science - Business Data Analytics
California Institute of Arts And Technology
High School Diploma -
Madison Park Technical Vocational High School
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