Heather Love
St. Petersburg
Summary
Successful at operating in a high-volume, fast-pasted environment. Recognized and awarded for the number one fastest and cleanest store within the entire company. Throughout my career with Taco Bell I have received accolades such as top performing RGM.
Overview
29
29
years of professional experience
Work History
Field Consultant
7 Eleven Corp
Tampa, FL
01.2025 - Current
- Provided expert guidance on industry standards and best practices, elevating the quality of service offered to customers.
- Conducted in-depth research and analysis to inform recommendations, driving data-driven decision-making processes.
- Facilitated effective communication to Franchisee's ensuring alignment on project goals and expectations.
- Developed and implemented strategies to optimize inventory management and reduce waste.
- Collaborated with franchisee's to identify areas for performance improvement and operational effectiveness.
District Manager
Taco Bell / BDE Florida LLC
Tampa, FL
09.2019 - 12.2024
- Transformed underperforming teams into productive, profitable teams.
- Hired and Developed exceptional candidates to boost team productivity and operational efficiency.
- Managed budget planning, strategy development, community outreach for organization.
- Facilitated sales contests to drive revenue and implement positive competitiveness.
- Motivated deadline driven coach with a passion for developing self sufficient teams.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Generated financial and operational reports to assist management with business strategy.
District Manager
Crispers
Tampa, FL
08.2016 - 09.2019
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Supervised 8 locations to enforce high-quality standards of operation.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Assistant Deli Manager
Publix
St. Petersburg, FL
03.2013 - 08.2016
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Streamlined deli operations by implementing efficient inventory management processes.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
Restaurant General Manager
Yum Brands Inc
St. Petersburg, FL
05.1997 - 03.2013
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Education
High School Diploma -
Certified ServSafe Instructor And Proctor
Skills
- Culture driven development manager!
- Analytical diver of P&Ls and other metrics to effectively and successfully develop teams to meet goals
- Cultivator of individuals growth!
- Impediment remover!
- Managed hands on multiple store openings-including equipment logistics, recruiting, developing, training and coaching
- Tech Savvy and troubleshooting skills
- Passionate Muli-Unit District Manager!
- Practicing team building moral and open door policy behavior has allowed me to successfully build individual's careers
- Hands-on community building awareness to promote stores
Timeline
Field Consultant
7 Eleven Corp
01.2025 - Current
District Manager
Taco Bell / BDE Florida LLC
09.2019 - 12.2024
District Manager
Crispers
08.2016 - 09.2019
Assistant Deli Manager
Publix
03.2013 - 08.2016
Restaurant General Manager
Yum Brands Inc
05.1997 - 03.2013
High School Diploma -
Certified ServSafe Instructor And Proctor