Heather Lydon

Highly motivated and goal-driven medical professional seeking full time position.

• Serve as a scribe, accurately documenting patient encounters and assisting physicians with medical charting.
• Proficient in casting and splinting techniques, providing appropriate support and immobilization for patients.
• Assist physicians during clinic procedures, ensuring a smooth workflow and patient comfort.
• Reviewed new patient referrals who have previously had surgery and determined if Dr. Moore would see them.
• Reviewed emergency room referrals and determined the urgency of patients' needs for medical attention.
• Fill out FMLA/STD paperwork, adhering to relevant guidelines and regulations.
• Respond to patient phone calls promptly and provided necessary guidance and assistance.
• Handle after-hours phone calls as required, ensuring patient needs were addressed in a timely manner.

• Schedule surgeries with patients and provided necessary paperwork.
• Educate patients on preoperative and postoperative instructions, ensuring their understanding and compliance.
• Accurately code surgical procedures using ICD10 and CPT coding systems.
• Obtain prior authorization for surgical procedures from insurance providers. Write appeals as needed.
• Order preoperative lab tests and scheduled preoperative surgical testing appointments.
• Review preoperative lab results and obtained preoperative clearance.
• Ensured preoperative history and physical (H&P) documentation is accurate.
• Coordinate with radiology to ensure preoperative images are downloaded
• Determine starting/stopping of anticoagulants and prescribed bridge medication when required.
• Input preoperative and postoperative orders accurately, including pre-anesthesia evaluations.
• Coordinate post-service precertification if CPT codes changed intraoperatively
• Schedule and reviewed preoperative scans coordinating with surgery and representatives for implants and surgical equipment.

• Schedule and obtain prior authorizations for 1000 plus surgical patients yearly for two orthopedic surgeons
• Conduct direct hands-on care with patients of all ages ranging from 0-99 years
• Extensive knowledge of insurance prior authorization requirements, CPT coding, and ICD10
• Generate and implement multiple office protocols for a 10+ clinic staff
• Educate patients regarding medications, surgical instructions, wound care, cast care, post-operative instructions, immunizations, and basic medical care