Heather Macdonald

• Provided exceptional customer service by engaging guests and ensuring satisfaction with beverage selections.
• Mixed and served alcoholic and non-alcoholic beverages following Disney standards for quality and presentation.
• Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
• Assisted in inventory management, tracking stock levels, and placing orders to ensure availability of supplies.
• Trained new bartenders on procedures, equipment use, and best practices for guest interaction effectively.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Developed engaging lesson plans aligned with curriculum standards.
• Implemented classroom management strategies to foster a positive learning environment.
• Collaborated with colleagues to enhance instructional techniques and share resources.
• Utilized technology tools to facilitate interactive learning experiences for students.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.

• Delivered exceptional customer service by attentively addressing guest inquiries and requests.
• Collaborated with team members to streamline food delivery and ensure timely service for guests.
• Maintained cleanliness and organization of dining areas, adhering to safety and sanitation standards.
• Assisted in training new staff on menu offerings and service protocols to enhance team efficiency.

• Operated rides, ensuring safety protocols and guest satisfaction during high-volume periods.
• Monitored ride systems and performed routine checks to maintain operational efficiency.
• Assisted guests with boarding and disembarking, providing clear instructions and support.
• Responded promptly to guest inquiries, enhancing overall park experience through effective communication.
• Conducted safety drills and participated in training sessions, reinforcing commitment to guest safety

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Double Major in Comparative Relious Studies

Kappa Alpha Theta