Heather Maggio
Niagara Falls,NY
Summary
Dynamic manager with a proven track record at Matty Food Mart LLC, excelling in customer service and strategic decision-making. Enhanced operational efficiency through effective task delegation and meticulous documentation, resulting in improved profitability. Skilled in hiring and training staff, fostering a positive work environment that drives team success.
Overview
11
11
years of professional experience
Work History
Manager
Matty Food Mart LLC
10.2014 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated strong relationships with vendors to ensure long-term success and loyalty.
- Interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Education
Medical Administrative Assistant
Bryant & Stratton College
NYSkills
- Customer service
- Effective time management
- Strategic decision-making
- Verbal and written communication
- Staff management
- Effective task delegation
- Comprehensive documentation skills
- Schedule preparation
- Effective communication
- Positive attitude
- Effective multitasking
- Hiring and training
Timeline
Manager
Matty Food Mart LLC
10.2014 - Current
Medical Administrative Assistant
Bryant & Stratton College
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