Heather Mahoney
Milpitas,CA
Summary
A human service advocate with a passion for supporting people across the age and development spectrum with intersections of identities, culture, abilities, and needs to bridge them to services toward their desired goals in growth and stabilization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Safe House Program Manager
Safe Alternatives To Violent Environments
12.2014 - Current
- Responsible for the day-to-day operations.
- Responsible for the maintenance and repair of the facilities.
- Oversees all hiring, training, and development of Safe House staff.
- Acts as on-call support for consulting and response to crisis as needed.
- Responsible for all Safe House inventory and purchases.
- Coordinate with Fiance Director to manage Safe House annual budget.
- Responsible for data collection and submission and compliance for FEMA, DVAC, Scorecard, CalWIN, AC Homeless.
- Fosters a team culture amongst the staff with regular supervisor, coaching, communication, and open-door practices.
- Improved success of program deliverables and outcomes by making proactive programmatic and operational adjustments.
Linkages Case Manager
Safe Alternatives To Violent Environments
08.2011 - 12.2016
- Assess eligibility of clients for the Linkages Housing Subsidy program and assist with the application and housing search process
- Conduct monthly home visits and participate in monthly collaborative meetings to advocate for grace periods/extensions of subsidy on the client's behalf.
- Manage a caseload of ten households in the field and seven in the safe house.
- Create and facilitate groups as a means of support for Linkages eligible clients to complete an application and secure leads on available housing.
- Create and facilitate life skill groups for Linkages eligible clients in the safe house.
- Collect and track data relevant for quarterly and fiscal year-end reports.
- Crisis response support as needed.
Education
BS - Psychology
University of Phoenix
AMS Montessori Infant/Toddler & Early Childhood -
Montessori Teacher's Education Center
Skills
- Leadership
- Trauma Informed
- Client Centered
- Mindfulness
- Communication
- Harm Reduction
- Coaching
- De-escalation
- Mediation
- Crisis response
Certification
- 40hr Domestic Violence Counselor
- Mental Health First Aid
- Coaching - Supervisor
- 40hr Trauma-informed Teacher
- ACE Certified Personal Trainer
- CPR/AED/First Aid
Timeline
Safe House Program Manager
Safe Alternatives To Violent Environments
12.2014 - Current
Linkages Case Manager
Safe Alternatives To Violent Environments
08.2011 - 12.2016
BS - Psychology
University of Phoenix
AMS Montessori Infant/Toddler & Early Childhood -
Montessori Teacher's Education Center
- 40hr Domestic Violence Counselor
- Mental Health First Aid
- Coaching - Supervisor
- 40hr Trauma-informed Teacher
- ACE Certified Personal Trainer
- CPR/AED/First Aid
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