Heather Malloy
Cadillac,MI
Summary
Dynamic Dispatcher with proven expertise at Dean Transportation, adept at managing high-stress situations and ensuring timely routes. Skilled in conflict resolution and customer relations, I excel in utilizing dispatch software and maintaining effective communication. My attention to detail and problem-solving abilities drive operational efficiency and enhance service quality.
Overview
11
11
years of professional experience
Work History
School Bus Dispatcher/ Router
Dean Transportation
Cadillac, MI
08.2019 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of students.
- Directed dispatching, routing, and tracking of 24 fleet vehicles.
School Bus Driver
Dean Transportation
Cadillac, MI
10.2013 - 08.2019
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Education
High School Diploma -
Steppin' Stone Academy
Lithia, FL06.1991
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Route planning
- Route navigation
- Routing orders
- Incident reporting
- Verifying coverage
- Multitasking and organization
- Verbal and written communication
- Map reading
- Emergency protocols
- Equipment management
- Tracking systems
- Adjusting routes
- Call handling
- Radio communication
- Shift coordination
- Driver communication
- Proficient in Word, Excel, Outlook and Versatrans (routing software and data base)
- Multitasking Abilities
- Critical thinking
- Effective communications
- Organizational skills
- Microsoft office
- Route planning and adjustment
- Dispatch recordkeeping
- Paperwork processing
Timeline
School Bus Dispatcher/ Router
Dean Transportation
08.2019 - Current
School Bus Driver
Dean Transportation
10.2013 - 08.2019
High School Diploma -
Steppin' Stone Academy