Wendy Worsley
Bloomer,WI
Summary
Dedicated and motivated School Bus and Coach Dispatcher/Router with a history of meeting company needs with consistent and organized practices seeking a Terminal Manager position. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company. Employee eager to apply time management, accurate payroll and billing, consistent and safe bussing needs, professional and respectful communication with staff and school district professionals, emphasis on continuing education to remain knowledgeable of bussing laws and safety changes, is seeking to expand skills while facilitating company policies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
School Bus Dispatcher/Router
Kobussen Buses, LTD
Bloomer, WI
06.2022 - Current
- Dispatching school bus drivers for routes and trips for Bloomer and Bruce School District
- Compiled accurate DPI reports for school districts
- Resolved customer complaints related to service issues or delays.
- Performed administrative management duties such as creating and billing of new routes, familiarizing myself with school contracts to ensure contractual needs are met, and maintaining open communication with all employees and utilizing team work ethics
- Ensured compliance with safety regulations and company policies.
- Developed strategies for improving efficiency within the dispatch department.
- Creating and updating school bus routes in TransFinder
- Completing trips for billing and payroll
- Month end billing and completion for Coach West, Bloomer Schools, and Bruce Schools
- Daily communication with school districts office personal, athletic directors, principals, teachers
- Communication with parents with concerns, changes, disciplinary issues, and general questions
- CDL holder with S and P endorsement for 11 years
School Bus Driver
Eau Claire Student Transit
Eau Claire, WI
04.2013 - 06.2022
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Acquired and maintained certification in basic first aid and CPR.
- Reported student behavior incidents promptly to the appropriate personnel.
- Developed positive relationships with students through friendly interactions.
- Monitored student behavior on the bus and enforced rules consistently.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
Licensed Insurance Sales Representative
American Family Insurance
Bloomer, WI
10.2008 - 12.2012
- Identified customer needs and provided appropriate insurance solutions.
- Developed relationships with customers to ensure repeat business.
- Provided detailed information about insurance policies, coverage limits, and premiums.
- Conducted market research to identify potential new clients.
- Prepared proposals for prospective clients outlining policy details, costs, and benefits.
- Maintained accurate records of customer accounts and transactions.
- Assisted customers in filing claims when necessary.
- Reviewed changes in state regulations related to insurance products and services.
Cardiology Scheduler/Chart Prep
Mayo/Luther Campus
Eau C, WI
03.2000 - 10.2008
- Coordinated patient appointments with cardiologists, nurses and other medical staff.
- Reviewed physician orders to ensure accuracy of appointment scheduling.
- Maintained accurate and up-to-date records of patient visits and cancellations.
- Assisted in the collection of patient information at check-in, including insurance data.
- Provided excellent customer service to patients by answering questions about their appointments or health care concerns.
- Answered incoming calls from current and potential patients regarding scheduling needs or inquiries.
- Performed follow-up calls after each procedure was completed as needed.
- Created reports on cardiology office performance metrics such as wait times, no shows.
- Developed strong working relationships with physicians, nurses and other healthcare professionals.
- Utilized electronic medical records systems to update patient information accurately.
- Scheduled tests such as echocardiograms, stress tests, nuclear imaging studies, when required.
- Instructed patients regarding how to prepare for appointments.
Education
Some College (No Degree) - Medical Transcription/Admin. Asst
WITC Rice Lake WI
Rice Lake, WISkills
- Accurate and punctual payroll
- Timely Monthly Billing
- Dispatch Coordination
- Driver Communication
- Schedule Management
- Data Entry
- Customer Relations
- Route Navigation
- Verifying Coverage
- Updating Logs
- Adjusting Routes
- Critical Thinker
- Schedule Coordination
- Delivery Procedures
- Geographical knowledge
- Incident Reporting
- Training new hires
- Route Planning
- Adjusting routes
Certification
Wisconsin CDL holder with S and P endorsements from 2013-2024. Received the Safety/Zero Accidents Award every year since obtaining license.
Timeline
School Bus Dispatcher/Router
Kobussen Buses, LTD
06.2022 - Current
School Bus Driver
Eau Claire Student Transit
04.2013 - 06.2022
Licensed Insurance Sales Representative
American Family Insurance
10.2008 - 12.2012
Cardiology Scheduler/Chart Prep
Mayo/Luther Campus
03.2000 - 10.2008
Wisconsin CDL holder with S and P endorsements from 2013-2024. Received the Safety/Zero Accidents Award every year since obtaining license.
Some College (No Degree) - Medical Transcription/Admin. Asst
WITC Rice Lake WI
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