Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Mancini

Mesa,AZ

Summary

Dynamic, results-driven professional recognized for exceptional leadership and organizational problem-solving skills. Proven track record of swiftly adapting to new roles while implementing impactful changes that enhance overall company performance. Committed to fostering collaborative environments that drive innovation and efficiency. Expertise in identifying opportunities for improvement and executing strategies that deliver measurable results.

Overview

13
13
years of professional experience

Work History

Laser Operator Trainer

LENSAR
11.2024 - Current
  • Trained and coached surgeons and clinical staff on effective laser operation.
  • Established optimal cutting conditions through precise program uploads from system control.
  • Minimized downtime by proactively identifying and resolving operational issues with laser equipment.
  • Adapted to software updates and technological advancements to maintain competitive edge in laser cutting.
  • Adjusted machine settings to align with customer specifications and achieve desired outcomes.

Founder-Owner

Desert Orchid Aesthetics
11.2023 - Current
  • Deliver exceptional customer service and skincare treatments to clients.
  • Facilitated one-on-one consultations for aesthetic treatment planning.
  • Utilized role-playing, lectures, and simulations to deliver diverse instructional formats.
  • Conducted strategic customer meetings to drive sales of products and services.
  • Developed customized sales techniques that improved service upselling to clients.
  • Managed operational activities, including inventory control and compliance measures.

District Manager

Advanced Dermatology and Cosmetic Surgery
12.2023 - 08.2024
  • Managed the functioning of 7 sites across Arizona and Nevada.
  • Effectively oversaw operations of the Dermatological and Aesthetic Department at ADCS in Arizona and Nevada.
  • Coached, developed, and motivated team to achieve revenue goals.
  • Closely monitored district performance by analyzing objective data and benchmarks, and provided weekly reports for the Regional Manager.
  • Facilitated the delivery of P&L data to office managers, evaluating areas for improvement and implementing effective strategies.
  • Led interview processes, selected qualified candidates, and provided mentoring for action plan creation and implementation, driving significant improvements in operational performance.
  • Exceeded sales targets through a combination of refined communication, negotiation and selling techniques.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Provide oversight to ensure compliance with corporate policies and procedures, as well as with federal and state laws. OSHA, CLIA, HIPAA, wage and hourly laws, etc.
  • Identified and developed top talent to promote performance-oriented culture.
  • Cultivated positive rapport with associates and team leadership.
  • Facilitated team meetings and provided individual coaching sessions.
  • Handled customer concerns effectively and in a timely manner.

Medical Practice Manager

Four Peaks Pain Center-Sold Practice/Owner Retired
02.2022 - 12.2023
  • Responsible for the overall administration and operation of outpatient pain management.
  • Consulted with patients regarding non-opiate pain management treatments.
  • Scheduled patients for pain management treatments.
  • Coordinated and maintained high proficiency in marketing.
  • Maximized revenue generation by efficiently reviewing and optimizing unpaid claims through active collaboration with billing department.
  • Oversaw inventory and purchase of medical and office supplies.
  • Demonstrated exceptional attention to detail in managing the timely processing of vendor invoice payments and bank deposits.
  • Oversaw ordering, purchasing, and maintenance of clinical equipment.
  • Ensured clinic compliance with federal, state, and local healthcare regulations.
  • Developed relationships with healthcare providers to sustain strong referral pipeline.

Practice Manager

Keplr Vision- SanTan EyeCare
05.2019 - 02.2022
  • Played a key role in managing and implementing the new EHR system for Keplr Vision.
  • Executed precise execution of opening, closing and shift change duties.
  • Utilized motivational coaching and training to drive improved team member performance.
  • Established and monitored performance metrics for evaluating effectiveness and identifying growth opportunities.
  • Led team meetings and one-on-one coaching sessions.
  • Directed recruitment, hired and trained new staff members.
  • Resolved issues and complaints to ensure customer satisfaction
  • Clearly communicated management decisions for understanding and approval.
  • Assisted with patient exams, covering chief complaint, VA, lensometry, visual fields, applanation tonometry, refraction, and other exam-specific tasks.
  • Assessed customer needs and assisted them in finding the ideal combination of eyeglasses frames and lens treatments.
  • Adjusted, repaired, and replaced eyewear.
  • Educated customers on eyewear maintenance.
  • Ordered supplies needed and kept tabs on inventory levels.

Divisional Director of Operations

Barnet Delaney Perkins Eye Center
09.2012 - 05.2019
  • Led the establishment and successful launch of the Oculoplastic and Cosmetic Surgery division at Barnet Delaney Perkins Eye Center.
  • Oversaw all operations across 7 clinic office locations and 3 ASCs.
  • Successfully applied knowledge of retail healthcare, medical spa, and aesthetics.
  • Successfully onboarded and provided training to employees across our multiple departments, including Call center, Front desk, Medical Assistants, Surgery scheduling, and Surgery center.
  • Educated current optometrists, ophthalmologists, and new clinical employees on available surgical procedures and treatments we offered to facilitate collaborative recruitment.
  • Facilitated professional development programs to build a high-performing team.
  • Analyzed data to inform decision-making and strategic direction.
  • Evaluates employee performance, places emphasis on career pathing and employee development, and makes recommendations for promotions.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Acted as the point of contact for vendors and pharmaceutical representatives.
  • Maintained a high level of safety and hygiene through the implementation of procedures and adherence to HIPAA and OSHA protocols, rules and regulations. AAAHC Accreditation.
  • Served as the face of the company while attending industry events and conferences for representation purposes.
  • Achieved proficiency in assisting with various procedures like MOHS, facial injuries,and blepharoplasties while working as a Surgical First Assistant.
  • Evaluated patients' requirements to suggest fitting skincare plans after treatment.
  • Educated employees and patients on skincare products and sales for procedures such as laser treatments, Botox, and fillers.
  • Working knowledge of retail healthcare, medical spa, and aesthetics.
  • Assisted in conducting patient exams which involved Chief Complaints, facial assessments and relevant testing like VA/VF for Ptosis

Education

Diploma - Licensed Aesthetician

Southwest Institute of Natural Aesthetics
11-2023

Surgical First Assist

Royal Academy of Surgical Assisting

Certification- COA - Ophthalmology

Joint Commission of Allied Health

Associate of Applied Science - Optometric Technology

Ferris State University

Certification - Gemologist

Gemological Institute of America

References Available Upon Request

Skills

  • Operations Management
  • Strategic Planning and Execution
  • Team Leadership and Collaboration
  • Sales management
  • Laser setup and calibration
  • Active listening
  • Decision-making
  • Client relationship building
  • Staff training
  • Technical troubleshooting

Timeline

Laser Operator Trainer

LENSAR
11.2024 - Current

District Manager

Advanced Dermatology and Cosmetic Surgery
12.2023 - 08.2024

Founder-Owner

Desert Orchid Aesthetics
11.2023 - Current

Medical Practice Manager

Four Peaks Pain Center-Sold Practice/Owner Retired
02.2022 - 12.2023

Practice Manager

Keplr Vision- SanTan EyeCare
05.2019 - 02.2022

Divisional Director of Operations

Barnet Delaney Perkins Eye Center
09.2012 - 05.2019

Surgical First Assist

Royal Academy of Surgical Assisting

Certification- COA - Ophthalmology

Joint Commission of Allied Health

Associate of Applied Science - Optometric Technology

Ferris State University

Certification - Gemologist

Gemological Institute of America

References Available Upon Request

Diploma - Licensed Aesthetician

Southwest Institute of Natural Aesthetics

Similar Profiles

CREATE PROFILE