Heather Manges
Roanoke,VA
Summary
Dedicated and detail-oriented Administrative Assistant with over 10 years of experience in administrative roles within healthcare settings. Proven ability to manage office operations, provide exceptional client support, and maintain accurate records in a fast-paced mental health rehabilitation environment. Skilled in coordinating schedules, handling sensitive information, and facilitating communication among staff and clients. Committed to contributing to a supportive and efficient workplace to enhance client care and organizational effectiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Transformed Support Service
07.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted with the administration of therapeutic interventions, contributing to improved patient wellbeing.
- Enhanced patient satisfaction with personalized care and compassionate communication.
Front Desk Manager
Comfort Inn
01.2019 - 01.2022
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Patient Care Aide
Private Home Health
01.2017 - 01.2018
- Performing basic health care services for patients, including checking vital signs or administering prescription medication
- Maintained clean and safe environment to promote patient safety and comfort.
- Observing and reporting on patient's condition.
- Contributed to enhanced teamwork within the healthcare setting by maintaining open lines of communication with fellow Patient Care Aides, nurses, physicians, and other members of the interdisciplinary team.
- Educated patients on self-care activities such as grooming, bathing, dressing, oral hygiene, and other daily living tasks when appropriate.
Home Health Aide
Carillion
01.2015 - 01.2015
- Contributed to enhanced teamwork within the healthcare setting by maintaining open lines of communication with fellow Patient Care Aides, nurses, physicians, and other members of the interdisciplinary team.
- Documented daily activities and progress reports for accurate record-keeping and efficient communication among caregivers team members.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Education
Associate of Applied Science - Mental Health
Virginia Western
Roanoke, VA05.2004
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Outlook
- Excel spreadsheets
References
References Available Upon Request
Certification
- Medical Assistant
Timeline
Administrative Assistant
Transformed Support Service
07.2022 - Current
Front Desk Manager
Comfort Inn
01.2019 - 01.2022
Patient Care Aide
Private Home Health
01.2017 - 01.2018
Home Health Aide
Carillion
01.2015 - 01.2015
Associate of Applied Science - Mental Health
Virginia Western
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