Heather Marcy
Summary
Proactive and hard-working commercial airline employee highly experienced as ramp agent. Skilled in aircraft ground handling, safety procedures, compliance and airport operations. Reliable ramp agent with a background in ground operations and customer service. Familiarity with airport regulations and safety procedures. Contributed to operational efficiency in previous roles by ensuring timely ground services for all flights, and a love for aviation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RAMP AGENT
SKY WEST AIRLINES
12.2023 - Current
- Performing under wing services: directing arriving and departing airplanes, guiding and parking aircraft, handling passenger baggage and cargo, de-icing aircraft. Operated ground support equipment for safe aircraft handling. Conducted pre and post inspections of ramp equipment and aircraft for safety compliance.
RAMP AGENT
AMERICAN AIRLINES
12.2022 - 11.2023
- Performing above and below wing services: directing arriving and departing airplanes, guiding and parking aircraft, handling passenger baggage and cargo, de-icing aircraft. Assisted passengers with special needs during boarding and deplaning.
SHIFT LEAD
STARBUCKS
11.2022 - 11.2023
- Supervised daily operations to maintain high customer service standards. Trained and mentored new baristas on coffee preparation and customer interaction. Managed inventory levels, ensuring sufficient stock for peak hours. Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
MEDICAL ASSISTANT
CAL POLY HEALTH CENTER
11.2016 - 11.2021
- A solo medical assistant in a multi-service practice at a large university. Prepared examination rooms and ensured compliance with safety protocols. Managed inventory of medical supplies. Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations. Administered injections, medications and treatments as directed by the physician.
Education
Medical Assisting Program - Nursing prerequisites
Cuesta College
San Luis Obispo, CAPhlebotomy Program -
Cuesta College
San Luis Obispo, CAB.A. - Family Consumer Science
Eastern New Mexico University
Portales, NMSkills
- Pushback and Towing
- Safety Compliance
- Aircraft Marshaling
- Ramp Security
- Ground Support Equipment Operation
- De-icing Procedures
- Baggage Handling
Certification
- CPR Certification
- Food Handlers Card
Timeline
RAMP AGENT
SKY WEST AIRLINES
12.2023 - Current
RAMP AGENT
AMERICAN AIRLINES
12.2022 - 11.2023
SHIFT LEAD
STARBUCKS
11.2022 - 11.2023
MEDICAL ASSISTANT
CAL POLY HEALTH CENTER
11.2016 - 11.2021
Medical Assisting Program - Nursing prerequisites
Cuesta College
Phlebotomy Program -
Cuesta College
B.A. - Family Consumer Science
Eastern New Mexico University
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