Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Marks

Summary

Proficient GM Warranty Administrator with extensive experience in claim submissions and analysis, ensuring minimal rejections and accurate reporting. Skilled in Reynolds Era and Ignite, Tekion, Automate, and Dealertrack for efficient claim processing. Strong in developing relationships and staying updated on warranty changes to support service departments.

Overview

23
23
years of professional experience

Work History

GM Warranty Administrator

Warranty Processing Company Inc.
06.2022 - 06.2024
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement.
  • Assisted in training new staff members on warranty procedures.
  • Proficient in Reynolds Era (Blue Screen) and Ignite 23 years
  • Tekion 2 years experience processing claims and reviewing schedules
  • Automate 2 years experience processing claims and reviewing schedules
  • Dealertrack 6 months experience processing claims, posting credit memos, reviewing schedules, posting JV's
  • CDK-minimal experience, would need a refresher
  • GM warranty only including Cadillac and Medium Duty

GM/Nissan/Workhorse Warranty Administrator

Tom Naquin Cadillac Nissan
03.2001 - 06.2022
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation normally less than 10% rejection rate.
  • Supported service department in understanding applicable warranties.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Assisted bodyshop with all paint and transportation claims
  • Maintained excellent rapport with body builders with ongoing training and coordinating repairs with road tech
  • Assisted with cashiering and reception
  • Reconciled all receivables pertaining to warranty and other departments as needed.

Education

High School Diploma -

Northern Nash Senior High
Rocky Mount, NC

Skills

Microsoft Excel,Word,Teams

Dealertrack

Tekion

Automate

Reynolds

CDK (minimal)

Timeline

GM Warranty Administrator

Warranty Processing Company Inc.
06.2022 - 06.2024

GM/Nissan/Workhorse Warranty Administrator

Tom Naquin Cadillac Nissan
03.2001 - 06.2022

High School Diploma -

Northern Nash Senior High

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Heather Marks