WINNIFRED A. HELSTONE
Charlotte,NC
Overview
12
12
years of professional experience
Skills
- Microsoft Excel, Word, Outlook, Access, Google Sheets, Project Coordination, Document Management, Jira, Salesforce, ERP, Sage 100, Bolt, Intacct, VendorSuite, SupplyPro
- Customer service
- Claims processing
- Warranty management
- Warranty analysis
- Warranty processing
- Scheduling Coordination
- Microsoft Office
Summary
Detail-oriented Administrator experienced in business operations and project implementation. Managed multiple projects through effective collaboration and problem-solving skills, delivering quality solutions. Focused on achieving organizational goals with a fresh perspective and proactive approach.
Work History
Warranty Administrator
Stancil Painting & Drywall
Charlotte, NC
04.2025 - Current
- Received, built, and scheduled 100+ builder warranty requests per week using Sage, Bolt, Outlook, and SupplyPro.
- Managed invoice preparation and month-end deadlines to ensure timely billing and minimize aging.
- Maintained a 24-hour response standard while handling escalations, status requests, and rescheduling in real time.
- Worked with homeowners, builders, and internal teams to confirm dates, resolve incomplete items, and provide accurate product specifications.
- Received, built, and scheduled over 100 builder warranty requests weekly using Sage, Bolt, Outlook, and SupplyPro to streamline processing.
- Coordinated schedules and communication with builders, homeowners, and custom crew managers to facilitate job progression.
- Researched and compiled PO numbers, ticket numbers, and builder order numbers using SupplyPro and Vendor Suite to maintain accurate records and complete invoicing.
- Supported accounting operations by updating Intacct for each scheduled warranty job and tracking billable request updates.
- Supported efficient daily operations by keeping communication timely, organized, and solution-oriented.
Utility Billing Associate I
AvidXchange
Charlotte, NC
02.2024 - 03.2025
- Managed and audited utility bills, ensuring accuracy in payment processing to minimize discrepancies.
- Managed and audited utility bills for accurate payment processing.
- Analyzed billing discrepancies and coordinated with relevant departments to maintain data consistency and integrity.
- Served as primary liaison with energy companies, facilitating effective communication for property managers.
- Liaised with energy companies as an interface for property managers.
- Validated and processed over 4,000 bills monthly, maintaining compliance with SLAs and departmental protocols.
Residential Utility Program Administrator
Lowes Home Improvement/Walmart Inc.
Remote
02.2021 - 10.2023
- Executed nationwide incentive and coupon rebate programs, conducting root cause analysis to resolve pricing discrepancies.
- Coordinated with supply chain and IT departments to ensure alignment of utility programs with contractual agreements.
- Implemented and managed lighting incentive programs for 70 utility companies, overseeing workflow for multiple concurrent programs.
Pricing & Marketing Analyst
GE Lighting
Remote
02.2020 - 02.2021
- Implemented pricing incentive programs, aligning data across ERP platforms to enhance pricing accuracy.
- Oversaw program updates, ensuring compliance with manufacturer contracts and maintaining data integrity.
- Developed and standardized SOPs, resolving discrepancies and addressing inquiries from field associates.
Residential Operations Administrator
Latite Roofing & Sheet Metal
04.2018 - 09.2019
- Analyzed and interpreted subcontracts.
- Implemented job contracts, processing and entering scope of work into project management system to ensure project compliance.
- Executed daily audits of warehouse inventory, maintaining accurate records and ensuring inventory alignment with project needs.
- Scheduled inspections through permitting departments at each stage of work, maintaining accurate reports and informing the Operations manager and project managers.
- Produced and issued warranties upon job completion to reinforce customer satisfaction and uphold service quality.
Sales Support & Accounts Receivable Clerk
Monsieur Touton Selection
01.2015 - 01.2017
- Assisted office manager with accounts receivable tasks, including scanning checks, organizing invoices, and processing customer payments.
- Collaborated with sales team to ensure timely and accurate order fulfillment.
- Scheduled deliveries and reported any updates or inventory issues to the sales team and office manager.
- Coordinated deliveries and communicated updates or inventory issues to sales team and office manager.
- Distributed beverages to local retailers and restaurants.
Education
Associate of Arts - Architecture
Miami Dade College
Miami, FLWebsites
https://www.linkedin.com/in/winnifred-a-helstone-b2521b178/
Timeline
Warranty Administrator
Stancil Painting & Drywall
04.2025 - Current
Utility Billing Associate I
AvidXchange
02.2024 - 03.2025
Residential Utility Program Administrator
Lowes Home Improvement/Walmart Inc.
02.2021 - 10.2023
Pricing & Marketing Analyst
GE Lighting
02.2020 - 02.2021
Residential Operations Administrator
Latite Roofing & Sheet Metal
04.2018 - 09.2019
Sales Support & Accounts Receivable Clerk
Monsieur Touton Selection
01.2015 - 01.2017
Associate of Arts - Architecture
Miami Dade College