Heather Marshall
Milford,MA
Summary
Experienced Catering Manager with six years of leading efficient service teams. Proven track record in meeting client needs and driving sales for increased revenue. Committed to delivering top-tier customer service with a professional and approachable attitude. Skilled in organization and ensuring flawless event execution to exceed client expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Catering Director
FLIK HOSPITALITY
04.2018 - Current
- Cultivates strong relationships with clients by consistently delivering exceptional service and memorable experiences at each event
- Works with Chefs to adjust current menus or creates new proposals according to client needs and budgets, then presents to client
- Manages a team of catering staff, providing ongoing training and development to ensure top-notch service at all events
- Coordinates with bar services, decorators, and other outside vendors to ensure seamless execution of client vision from start to finish
- Implement's effective inventory management strategies for accurate tracking of food and beverage supplies while reducing waste
- Meets with clients to outline desired goals and prepares quotes for overall catering costs and client requests
- Upholds company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting in catering and the Cafe
Catering Attendant
FLIK HOSPITALITY
11.2015 - 03.2018
- Assembled and delivered food and supplies for successful event execution
- Monitored and checked food production for quality and appropriate temperature, including maintaining temperature log sheets, according to FLIK policy and health regulations
- Collaborated with kitchen staff to ensure accurate and timely preparation of catering orders.
- Ensured that all daily event orders were processed and fulfilled to clients expectations
Campus Dining Catering Teaching Assistant
JOHNSON & WALES UNIVERSITY
01.2015 - 11.2015
- Trained and implemented standard catering practices and expectations
- Executed events from 4 – 1000+ guests
- Cooked and prepared food to specifications and within budgetary limits in a timely and efficient manner
- Supervised and managed employees to enhance their academic and professional development
Campus Dining Teaching Assistant
JOHNSON & WALES UNIVERSITY
09.2010 - 01.2015
- Prepped and cooked breakfast, lunch and dinner for 800+ students daily
- Trained staff in effectively setting up, working and breaking down: various stations throughout the operation
- Completed cash transactions and maintains an accurate cash drawer
- Managed multiple interns teaching them how to multi-task and improve on knife skills
- Evaluated interns daily, communicated mid-term and final performances
- Trained in running stations while following recipes and standard operating procedures while providing outstanding customer service
Education
Bachelor of Science - Sports, Entertainment and Event Management
Johnson & Wales University
Providence, RI11.2015
Bachelor of Science - Food Service Management
Johnson & Wales University
Providence, RI02.2015
Associates in Science - Culinary Arts
Johnson & Wales University
Providence, RI05.2011
Skills
- Event planning proficiency
- Written and verbal communication
- Client Engagement
- Professional relationship building
- Marketing
Professional Development
- ServSafe, Proper Food Handling, National Restaurant Association, 2009 – 2018
- TEAM Certification, Responsible Alcohol Serving, Entertainment Industry, 2015 – 2018
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Catering Director
FLIK HOSPITALITY
04.2018 - Current
Catering Attendant
FLIK HOSPITALITY
11.2015 - 03.2018
Campus Dining Catering Teaching Assistant
JOHNSON & WALES UNIVERSITY
01.2015 - 11.2015
Campus Dining Teaching Assistant
JOHNSON & WALES UNIVERSITY
09.2010 - 01.2015
Bachelor of Science - Sports, Entertainment and Event Management
Johnson & Wales University
Bachelor of Science - Food Service Management
Johnson & Wales University
Associates in Science - Culinary Arts
Johnson & Wales University
Similar Profiles
Daniel CostelloDaniel Costello
Porter at FLIK HospitalityPorter at FLIK Hospitality
Maura Najarro-CallejasMaura Najarro-Callejas
Lead Deli at FLIK HospitalityLead Deli at FLIK Hospitality
Malia HumphriesMalia Humphries
Barista at FLIK HospitalityBarista at FLIK Hospitality
Ester ZamoraEster Zamora
Hospitality Operations Supervisor at United Polaris Lounge via FLIK Hospitality GroupHospitality Operations Supervisor at United Polaris Lounge via FLIK Hospitality Group
Monica A. PuetthoffMonica A. Puetthoff
OPERATIONS MANAGER at NRT BUSOPERATIONS MANAGER at NRT BUS