Heather Martin
Edmond
Summary
Dynamic veterinary assistant with over 25 years of experience in promoting an organized workplace and stress-free environment for patients. Known for strong adaptability, effective task prioritization, and a commitment to following veterinary standards and procedures to enhance clinic efficiency. Skilled in medical record-keeping and enhancing client satisfaction through effective communication.
Overview
8
8
years of professional experience
Work History
Veterinarian Assistant
Harvest Hills Veterinary Hospital
Oklahoma City, OK
04.2023 - Current
- Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
- Collaborated with veterinary team members to create an effective workflow that maximized productivity while prioritizing patient care needs.
- Promoted a stress-free environment for patients by utilizing low-stress handling techniques during examinations and treatments.
- Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
- Educated pet owners on proper care techniques, fostering strong relationships between clients and their pets.
- Enhanced client satisfaction through timely responses to inquiries and maintaining clear communication with pet owners.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Reduced risk of infection by diligently following proper sanitation protocols in all areas of the clinic.
- Collaborated with team members to streamline workflows, reducing appointment wait times significantly.
Veterinary Assistant
Cherokee Hills Veterinary Hospital
Oklahoma City, OK
04.2018 - 04.2023
- Assisted veterinarians during examinations and surgeries, ensuring seamless workflow and patient care.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
Education
Bachelor of Science - Natural Sciences
University of Central Oklahoma
Edmond, OK05-2003
Skills
- Self motivation
- Task prioritization
- Decision-making
- Adaptability and flexibility
- Problem-solving abilities
- Customer service
- Veterinary standards and procedures
- Clinic maintenance
- Medical record-keeping
- Client communication
Timeline
Veterinarian Assistant
Harvest Hills Veterinary Hospital
04.2023 - Current
Veterinary Assistant
Cherokee Hills Veterinary Hospital
04.2018 - 04.2023
Bachelor of Science - Natural Sciences
University of Central Oklahoma