Heather Martin
Benton,AR
Summary
Operations-focused supervisor with progressive experience in team leadership, daily operations support, and staff coordination within behavioral health residential services. Proven ability to manage schedules, maintain organizational standards, and communicate effectively across teams as Housekeeping Supervisor, Shift Supervisor, Day Services Coach, and Life Skills Coach. Strong in time management, process organization, and fostering collaborative, high-performing environments. Seeking to leverage hands-on operational expertise and people leadership to drive efficiency and excellence as Associate Director of Operations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Housekeeping Supervisor
Birch Tree Communities
Benton, Arkansas
12.2025 - Current
- Supervised daily cleaning operations for residential facilities and community spaces.
- Trained staff on proper cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment for efficiency.
Day Service Coach
Birch Tree Communities
Benton, AR
08.2024 - 12.2025
- Maintained accurate case documentation, ensuring regulatory compliance and safeguarding confidentiality.
- Assessed member situations thoroughly to identify concerns, goals, and needed interventions.
- Educated members on available programs, benefits, and services, to help support informed care decisions.
- Developed and implemented care plans that supported positive member outcomes.
- Educated members on available programs, benefits, and services, to help support informed care decisions.
- Facilitated office operations through organized clerical tasks, including phone coverage and filing for program manager.
- Communicated clearly with program staff and participants through written and digital correspondence.
Supervisor
Birch Tree Communities
10.2023 - 08.2024
- Managed daily operations of department, facilitating smooth workflow and timely task completion.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Addressed conflicts among team members swiftly, fostering a harmonious work environment that supported productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Life Skills Coach
Birch Tree Communities
08.2023 - 10.2023
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Guided members in identifying challenges and establishing achievable goals.
- Identified obstacles to learning in collaboration with adult learners and provided positive reinforcement for performance.
- Facilitated member growth through tailored insights and actionable ideas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Service Advisor
CRG Diesel & Automotive
02.2019 - 05.2020
- I Worked with customers to determine their vehicle issues, determining a time time for the repairs, assisted the technician in conveying messages to customers with details about their repairs
- I ordered parts, wrote the repair orders and answered the phones
- Resigned from position due to the impact of COVID-19 and childcare responsibilities.
- There was no school or babysitters.
Parts Specialist
Advance Auto Parts
07.2018 - 02.2019
- Managed parts inventory and ensured accurate stock levels.
- Assisted customers in selecting appropriate automotive components.
- Processed customer orders using point-of-sale systems.
- Delivered parts to local shops and provided customer assistance to ensure satisfaction.
- Transitioned to CRG for improved compensation and career growth.
Education
High school diploma -
Flippin High School
Flippin, AR05-2009
Bachelor of Science - Healthcare Administration
Arkansas State University
Jonesboro, AR09-2026
Skills
- Inventory management
- Operational efficiency
- Workflow organization
- Team leadership
- Problem resolution
- Effective communication
- Team leadership
Certification
QBHP
- CPR Training
Timeline
Housekeeping Supervisor
Birch Tree Communities
12.2025 - Current
Day Service Coach
Birch Tree Communities
08.2024 - 12.2025
Supervisor
Birch Tree Communities
10.2023 - 08.2024
Life Skills Coach
Birch Tree Communities
08.2023 - 10.2023
Service Advisor
CRG Diesel & Automotive
02.2019 - 05.2020
Parts Specialist
Advance Auto Parts
07.2018 - 02.2019
High school diploma -
Flippin High School
Bachelor of Science - Healthcare Administration
Arkansas State University