Heather M. Ashton
Des Moines,IA
Summary
Proficient in Microsoft Office Suite with the ability to quickly learn Google Workspace and other district-specific software applications. Proven ability to prioritize multiple responsibilities and manage competing tasks effectively. Excellent verbal, written, and interpersonal communication skills, with a commitment to providing professional and courteous service. Trusted to handle confidential and sensitive information with discretion while maintaining accuracy and professionalism. Passionate about serving the community and creating positive experiences through support, problem-solving, and relationship building. Ability to identify and plan for potential issues, researching and gather supporting data while collaborating with multilevel teams to develop solutions and implement projects. Interested in developing strong relationships leading to increased engagement. Invested in our community through volunteer opportunities for, but not limited to; Special Olympics Iowa Swimming, National High School Mock Trial, Iowa State Fair, Meals From the Heartland, Des Moines Playhouse, Des Moines Bike Collective and Des Moines Public Schools. Enjoy participating in activities around inclusion.
Overview
25
25
years of professional experience
Work History
Event Experience Manager
Catch Des Moines
10.2022 - Current
- Serves as the primary point of contact for convention clients after booking, coordinating communication between community partners and event organizers to ensure successful execution of events. Manages multiple projects simultaneously while maintaining detailed schedules, organizing staffing assignments, and responding to client needs in a fast-paced environment. Builds collaborative relationships, provides exceptional customer service, and supports logistics through planning, problem-solving, and cross-functional communication.
Business Execution Administrator
Wells Fargo
10.2017 - 10.2022
- Manages pipeline of 60+ projects beginning with identifying needs, documenting requirements, leading multiple department update meetings, presenting facts and providing suggestions based on analysis of data. Completes validation and incremental follow up as needed to ensure projects will be completed prior to their deadline. Creates procedures to support new processes. Was selected to contribute in the alignment of the communication process for front line employees to ensure changes were shared timely and in a consistent method across all groups. Using employee survey data, I created the Monday Monthly Mingle to increase employee engagement within the team. Encouraged involvement in activities such as volunteering, supply drives for food, backpacks and books as well as participation in the annual Iowa State Fair scavenger hunt. Increased productivity and moral by setting goals through running a BK-Opology game. Most recently, with the return to in person volunteering I organized a group of employees to participate in the annual Hunger Fight put on by Meals From the Heartland.
Quality Assurance Analyst
Wells Fargo
04.2014 - 10.2017
- Coordinates with management and data analytics team to test and make suggestions on new exception reports that are created in response to audits and process updates. Identifies trends, employee training opportunities, and possible compliance issues that could arise when process changes.
Bankruptcy Operations Processor
Wells Fargo
06.2009 - 04.2014
- Filed appropriate documents with the bankruptcy court system, making sure to follow procedures, while identifying potential issues before documents were sent to appropriate entities. Reviewed spreadsheets to verify that information from peers and supporting departments were correct. Was assigned top priority projects and exception reports to verify credit bureau reporting was accurate to eliminate adverse impact to our customers and Wells Fargo. Also used reports and knowledge of bankruptcy processes to identify trends in account distribution by tabulate frequency, and communicating findings to supervisors to work towards a solution when issues were identified.
Teller/Lead Teller
Wells Fargo
11.2004 - 06.2009
- Responsibilities include cash handling, helping the customer manage their money through suggestive up selling of beneficial products, and follow guidelines set by Wells Fargo and government regulation to minimize losses for both the company and its customer. Created and hyped fun games to encourage the teller team to consistently reach their sales goals.
Assistant Store and Store Manager
Maurice’s
12.2001 - 06.2004
- Duties included daily operations of the store such as; acquiring a quality staff, coaching and training of the staff to obtain sales goals, writing schedules, networking and recruiting, as well as ensuring execution and maintenance of visual displays within the store. Nurtured a positive customer experience while increasing units sold per transaction, creating repeat customers through service.
Education
Bachelor's Degree - Finance
Upper Iowa
Skills
- CRM software proficiency
- Customer journey mapping
- Customer experience strategy
- Cross-functional teamwork
- Organization skills
- Data entry
- Customer/Client relations
- Computer skills
- Recordkeeping and file management
- Attention to detail
Timeline
Event Experience Manager
Catch Des Moines
10.2022 - Current
Business Execution Administrator
Wells Fargo
10.2017 - 10.2022
Quality Assurance Analyst
Wells Fargo
04.2014 - 10.2017
Bankruptcy Operations Processor
Wells Fargo
06.2009 - 04.2014
Teller/Lead Teller
Wells Fargo
11.2004 - 06.2009
Assistant Store and Store Manager
Maurice’s
12.2001 - 06.2004
Bachelor's Degree - Finance
Upper Iowa