Zachary O'Neill
Washington
Summary
Dynamic Event Experience Manager with a proven track record, recognized for exceptional customer service and effective training. I excel in fostering relationships and enhancing operational efficiency, driving engagement and achieving significant improvements in team performance.
Overview
3
3
years of professional experience
Work History
Event Experience Manager
Gaylord National Resort & Convention Center
04.2024 - Current
- Developed new standard procedure for department including email pass ons as well as standardizing pass on procedures.
- Regularly trained new members on standards
- Selected to participate in Task Force duties
- Received award for exceptional customer service
Senior Administrative Assistant
Gaylord National Resort & Convention Center
06.2023 - 04.2024
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- received award for assisting in reconciling other departments financial reports and billing
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
Teacher
Virginia Public School District
08.2022 - 06.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- increased student recruitment and engagement within my discipline and each year saw increases in ensemble sizes from the previous year
Education
Bachelors of Music Education - Music Education
University of South Carolina
Columbia, SC08-2018
Skills
- Proficient in Microsoft Office
- CI/TY Proficient
- Delphi Diagramming Software
- Hotshop Purchasing Software
- Confident in presenting and Public Speaking
- Customer relations
Timeline
Event Experience Manager
Gaylord National Resort & Convention Center
04.2024 - Current
Senior Administrative Assistant
Gaylord National Resort & Convention Center
06.2023 - 04.2024
Teacher
Virginia Public School District
08.2022 - 06.2023
Bachelors of Music Education - Music Education
University of South Carolina
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