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Heather Massie
Rathdrum,ID
Work Preference
Summary
Executive Assistant with over a decade of expertise in providing high-level administrative support and enhancing executive productivity. Demonstrates exceptional skills in travel and calendar management, event planning, and customer relations, driving seamless operations and strategic decision-making. Passionate about fostering collaborative environments and streamlining processes to boost organizational efficiency and success.
Overview
14
14
years of professional experience
Work History
EXECUTIVE ASSISTANT TO CEO
IGB Enterprise Inc
03.2025 - 01.2026
- Went on Maternity leave and unfortunately due to unforeseen reasons they couldn’t bring me back.
- Coordinated executive communications to enhance collaboration with internal staff, clients, and industry partners through effective call management and email responses.
- Facilitated communication between CEO, staff, clients, and industry partners.
- Ensured timely scheduling and execution of calls and meetings with CEO to maintain operational efficiency.
- Orchestrated travel itinerary development and management for CEO and team members.
- Oversaw the organization and preservation of essential electronic documents to ensure accessibility and compliance.
- Drafted and organized corporate documents for team members and industry partners.
- Facilitated CEO's completion of critical deliverables by preparing spreadsheets and documents as required.
- Support CEO and liaise with legal counsel on the process of obtaining a US Visa
- Compile and take notes during meetings and ensuring subsequent action items are added to task management system (Click-up)
- Maintain tasks for self and CEO in task management system, providing reminders to CEO as necessary
- Manage technology for the CEO including setting up video conferences and podcast appearances, etc.
- Manage the Accounts Payable and Accounts Receivable process (AR/AP), ensure all contractors and bills are paid in a timely manner, ensure invoices due to company are sent and paid in a timely manner
- Interface with external accountants and bookkeepers to ensure proper financial processes are in place to generate accurate reports and financial statements
- Support internal initiatives such as online course creation and affiliate partnerships
SHIFT LEAD
Black Rifle Coffee Company
11.2022 - 04.2024
- Supervised shifts to guarantee seamless operations and enhance customer satisfaction.
- Drove sales growth by leading store to top performance within company.
- Conducted training sessions aimed at improving team compliance with policies and elevating customer service standards.
- Monitored and maintained store standards during opening and closing tasks.
- Resolved customer needs by escalating issues to management for prompt resolution.
- Led team to exceed sales targets, enhancing customer satisfaction and operational efficiency through strategic shift management.
- Streamlined store operations, enhancing compliance with health and safety standards, and boosting team accountability and performance.
- Coached associates to improve customer interactions, fostering a supportive environment that prioritized client satisfaction and store success.
EXECUTIVE ASSISTANT TO COS
T+B Entertainment – Tarek and Heather El Moussa
08.2023 - 10.2023
- Managed executive schedules and travel arrangements to ensure operational efficiency.
- Designed and implemented comprehensive travel itineraries to optimize executive productivity.
- Enhanced operational efficiency by managing and prioritizing incoming emails and calls.
- Collaborate with staff to streamline processes, improving efficiency.
- Provide timely administrative support, maintaining operational flow.
LOAN PARTNER | EXECUTIVE ASSISTANT
CrossCountry Mortgage Inc
09.2020 - 10.2022
- Streamlined executive schedules, enhancing efficiency and team coordination.
- Facilitated communication with various agencies, strengthening business relationships.
- Guided clients through mortgage processes, ensuring comprehensive documentation.
- Maintained high client conversion rates, fostering repeat business and loyalty.
- Developed partnerships with real estate agents, driving business growth.
- Streamlined communication channels, enhancing efficiency and fostering strong relationships with clients and real estate partners.
- Implemented effective organizational strategies, optimizing executive schedules and ensuring seamless operational flow.
- Coordinated cross-functional teams for marketing initiatives, resulting in improved brand visibility and client engagement.
- Drove successful loan application processes, maintaining high conversion rates and cultivating repeat business through excellent service.
EXECUTIVE SALES ASSISTANT
ERW Lighting and Controls
01.2018 - 09.2020
- Coordinated schedules and travel for 5 sales executives, enhancing team efficiency.
- Led marketing and events, driving measurable growth in sales efforts.
- Converted leads into sales, consistently meeting targets through strategic prospecting.
- Supported sales campaigns, ensuring brand consistency and audience engagement.
- Managed distributor accounts, improving client support and product availability.
- Streamlined sales processes, resulting in increased efficiency and improved team productivity across multiple campaigns.
EXECUTIVE ASSISTANT
Triad Capital Partner
09.2016 - 12.2017
- Coordinated executive schedules, enhancing productivity and ensuring seamless operations.
- Managed tax returns directory, ensuring accuracy and timely access to critical data.
- Created presentations, supporting executive decisions and improving team efficiency.
- Organized digital files, streamlining information access and reducing retrieval time.
- Facilitated communication between departments, streamlining workflows and improving team cohesion.
- Implemented process improvements in administrative tasks, achieving measurable enhancements in productivity and time management.
OFFICE MANAGER
Dickey's BBQ
11.2015 - 09.2016
- Managed phone directory and leave requests, enhancing office efficiency.
- Optimized inventory processes, ensuring timely stock and shipments.
- Implemented workflow improvements, boosting team productivity.
- Managed budgets effectively, increasing profitability.
- Developed strategic plans, aligning with organizational goals.
- Fostered a collaborative office environment, improving communication and teamwork, resulting in enhanced employee morale and efficiency.
BUSINESS DEVELOPMENT ASSOCIATE
Service King Collision
12.2011 - 09.2015
- Engaged insurance agents and dealerships, securing new partnerships and enhancing client relations.
- Facilitated corporate events, driving significant client engagement and brand visibility.
- Expanded client base by establishing connections with local businesses and community organizations.
- Led strategic outreach to insurance agents and dealerships, enhancing brand visibility and driving substantial revenue growth.
- Coordinated with local organizations for community events, fostering partnerships and expanding the company's network.
- Pioneered creative corporate events that attracted large audiences, strengthening client relationships and increasing engagement.
- Secured new dealership deals, significantly boosting client base and optimizing service delivery to existing accounts.
Education
AA -
Green River Community College
Skills
- Office Administration (Expert)
- Business Development (Skillful)
- Travel Planning (Expert)
- Calendar Management (Expert)
- Customer Relations (Expert)
- Email Management (Expert)
- Event Planning (Experienced)
- Writing Skills (Expert)
- Customer Service (Experienced)
- Employee Training (Skillful)
- Team Leadership (Experienced)
- Time Management (Expert)
- Social Media Marketing (Skillful)
- Research Skills (Experienced)
Timeline
EXECUTIVE ASSISTANT TO CEO
IGB Enterprise Inc
03.2025 - 01.2026
EXECUTIVE ASSISTANT TO COS
T+B Entertainment – Tarek and Heather El Moussa
08.2023 - 10.2023
SHIFT LEAD
Black Rifle Coffee Company
11.2022 - 04.2024
LOAN PARTNER | EXECUTIVE ASSISTANT
CrossCountry Mortgage Inc
09.2020 - 10.2022
EXECUTIVE SALES ASSISTANT
ERW Lighting and Controls
01.2018 - 09.2020
EXECUTIVE ASSISTANT
Triad Capital Partner
09.2016 - 12.2017
OFFICE MANAGER
Dickey's BBQ
11.2015 - 09.2016
BUSINESS DEVELOPMENT ASSOCIATE
Service King Collision
12.2011 - 09.2015
AA -
Green River Community College
LINKS
LinkedIn: linkedin.com