Heather Masters
Wayzata,MN
Summary
Versatile Executive Director focused on promoting missions and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations as well as meeting and exceeding stakeholder benchmarks. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
10
10
years of professional experience
Work History
Executive Director
SMILE NETWORK INTERNATIONAL
10.2022 - Current
- Deliver strategic and operational guidance to a global non-profit organization that provides life altering, reconstructive cleft surgeries and related healthcare services at no charge to under-resourced children and adults.
- Manage medical mission teams
- Lead initiatives that encompass increased fundraising, domestic and international campaigns, travel, volunteerism, and special events.
- Negotiate with international government officials to ensure adoption and compliance with in-country staff during missions
Senior PM | Implementation Manager
POINTCLICKCARE
08.2019 - 08.2021
- Successfully managed the implementation projects for a leading cloud-based healthcare software system, connecting care services, and financial operations
- Served as the Manager of the Implementation Team for the Home Health Division.
Radiology Business Operations Manager | Lead
REGIONS (HEALTHPARTNERS)
06.2017 - 08.2019
- Oversaw projects in diverse areas, including scheduling, compliance, legal, BSA, patient care, technology, workflow, and process improvements
- Mentored and coached a team of 20 staff members to implement protocol changes accurately and effectively.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with best practice company standards.
- Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.
Educator | Site Coordinator
AMERICAN CANCER SOCIETY
01.2014 - 07.2017
- Evaluated, modified, and implemented educational processes and procedures that enhanced patient experiences
- Maintained excellence in patient experiences by delivering care presentations to patients, hospital staff, and caregivers.
Education
Bachelor of Arts - Business Administration
College of St. Catherine
St. Paul, MN06.1997
Certificate - Advanced Communication
Carlson School of Management
Minneapolis, MN02.2020
Skills
- Square
- Givesmart (Gesture)
- Neon CRM
- LEAN Six Sigma Black Belt
- Agile
- JIRA
- NetSuite/ Oracle
- Salesforce
- Smartsheet
- PointClickCare
- EPIC
- Radiant
- Microsoft Suite
- Merge PACS
- API Healthcare
- Millennium Software
- QuickBooks
- Fundraising
- Community Engagement
Timeline
Executive Director
SMILE NETWORK INTERNATIONAL
10.2022 - Current
Senior PM | Implementation Manager
POINTCLICKCARE
08.2019 - 08.2021
Radiology Business Operations Manager | Lead
REGIONS (HEALTHPARTNERS)
06.2017 - 08.2019
Educator | Site Coordinator
AMERICAN CANCER SOCIETY
01.2014 - 07.2017
Bachelor of Arts - Business Administration
College of St. Catherine
Certificate - Advanced Communication
Carlson School of Management
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