HEATHER MATHISEN
Stockton,CA
Summary
Diligent team member with solid background in managing daily operations and ensuring seamless customer experiences. Successfully led teams to achieve operational goals, resolving conflicts and maintaining high standards of service. Demonstrated strong leadership and problem-solving skills while fostering a collaborative and fun work environment.
Overview
13
13
years of professional experience
Work History
FOH Manager/Consultant
The Exchange
01.2024 - 02.2025
- Hired, trained and scheduled cross-functional teams to strategically address labor efficiency issues.
- Implemented a cocktail system resulting in drink consistency, less waste, and faster ticket times.
- Created a culture of respect and teamwork significantly improving morale and communication across all operational areas.
- Oversaw FOH operations, ensuring exceptional guest experiences and adherence to service standards.
Fine Dining Server
Mezzo
04.2021 - 09.2025
- Collaborated with the Chef on seasonal menus creating inspired dishes and upsells.
- Redesigned bar setup for efficiency.
- Delivered exceptional dining experiences through attentive service and knowledge of menu offerings.
- Designated server and decorator for special events.
Bartender/Shift Manager
Purgatory
09.2018 - 06.2020
- Oversaw restaurant operations and guest satisfaction while bartending.
- Analyzed new and existing products to enhance sales performance.
- Designed comprehensive procedures to align restaurant operations with COVID-19 food safety guidelines.
Assistant Manager
Johnny Garlic's
04.2016 - 09.2018
- Implemented liquor inventory and ordering system resulting in 98% stock availability
- Created training program focused on guest satisfaction, up selling, and time management
- Scheduled FOH and BOH meeting the needs of the restaurant and cutting labor costs by 12%
- Ensured quality, consistency, and safety of all food and beverages with diligent line checks, and bartender audits
Bartender/Manager on Duty
Cattlemen's Steakhouse
08.2012 - 04.2016
- Executed tasks with precision and composure to ensure seamless service delivery in a high-paced restaurant environment.
- Elevated from server to bartender, assuming role of banquet captain, certified trainer and MOD.
- Oversaw daily operations of 300-person capacity restaurant, ensuring guest satisfaction and adherence to labor goals.
Education
Certificate - Photography with Honors
Las Positas College
1 2010
RBS Certification -
State of California
9 2025
Food Handler Certificate -
SERVSAFE
3 2025
Skills
- Strong communication skills
- Detail-oriented
- POS system operations
- Guest relations
- Conflict resolution
- Staff management
- Inventory
- Problem solving
Timeline
FOH Manager/Consultant
The Exchange
01.2024 - 02.2025
Fine Dining Server
Mezzo
04.2021 - 09.2025
Bartender/Shift Manager
Purgatory
09.2018 - 06.2020
Assistant Manager
Johnny Garlic's
04.2016 - 09.2018
Bartender/Manager on Duty
Cattlemen's Steakhouse
08.2012 - 04.2016
RBS Certification -
State of California
Food Handler Certificate -
SERVSAFE
Certificate - Photography with Honors
Las Positas College