Heather Maurer
Fort Collins
Summary
Veterinary professional with experience in animal care, medical support, and client communication. Skilled in assisting with procedures, administering medications, and performing lab tests. Strong focus on teamwork and adaptability ensures seamless clinic operations. Reliable and results-driven, with compassionate approach to patient care.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
Boyd Lake Veterinary Center
01.2022 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Veterinary Assistant
Animal Hospital of Colorado
09.2020 - 01.2022
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Veterinary Receptionist
Animal and Bird Clinic of Mission Viejo
10.2018 - 04.2021
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Child Care Supervisor
Great Lakes Athletic Co.
11.2015 - 04.2018
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
- Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
- Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
- Improved staff performance through regular evaluations, feedback sessions, and ongoing training opportunities.
- Collaborated with parents to develop individualized care plans for children with special needs or behavioral concerns.
Education
Associate of Applied Science - Veterinary Technician Program
Penn Foster College
Scottsdale, AZ05-2027
High School Diploma -
Waubonsie Valley High School
Aurora, IL05-2007
Skills
- Client communication
- Teamwork and collaboration
- Patience and tolerance
- Cleaning and sanitizing
- Telephone etiquette
- Medical recordkeeping
- Patient restraint
Timeline
Veterinary Assistant
Boyd Lake Veterinary Center
01.2022 - Current
Veterinary Assistant
Animal Hospital of Colorado
09.2020 - 01.2022
Veterinary Receptionist
Animal and Bird Clinic of Mission Viejo
10.2018 - 04.2021
Child Care Supervisor
Great Lakes Athletic Co.
11.2015 - 04.2018
Associate of Applied Science - Veterinary Technician Program
Penn Foster College
High School Diploma -
Waubonsie Valley High School
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