Heather McAllister
Osprey Cove Golf Club
Yulee,Florida
13
years of professional experience
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Work History
Office Manager/Accounting Manager
1 Year 6 Months- Coordinated member communications, resolving inquiries and supporting service needs with professionalism.
- Managed daily office operations, scheduling, and correspondence for golf club administration.
- Coordinated membership records, billing inquiries, and customer service follow-up with accuracy.
- Prepared reports, invoices, and documents supporting accounting and operational tracking.
- Resolved member concerns and service issues promptly to support positive guest experience.
- Managed general ledger accuracy, journal entries, and month-end close for club financial reporting.
- Reconciled bank, credit card, and cash accounts to maintain precise daily balances.
Office Manager
9 Months- Manage Office
- Schedule Client Repairs
- Commercial Billing
- Responsible for Till and Petty Cash
- Bank Deposits
- Create Quotes for Commercial and Government Purchases
- Directed daily office operations, coordinating schedules, communications, and administrative workflows for marine support teams.
- Increased client satisfaction by providing exceptional customer support and addressing account inquiries promptly.
Account Coordinator
10 Months- Receive Import Units
- Coordinate to Export Units
- Run Earned Reports
- Confirm Shipping Docs
- Customer Interfacing
- Work with Multiple Teams for Quality Assurance
- Coordinated shipment documentation and account records to support accurate automotive logistics operations.
- Resolved client inquiries by tracking order status, delivery updates, and account discrepancies.
- Monitored invoices, billing details, and payment requests to maintain clean account reconciliation.
Business Operations Associate
1 Year- Audited weekly invoicing for multiple field offices.
- Collect and reconciled balances on aging accounts.
- Able to differentiate and master full CI and basic line level programs
- Have a basic understanding of OA/AU & Aging
- Thoroughly and consistently demonstrates the ability to use time management and prioritization of tasks
- Able to identify payment discrepancy
- Able to pull queries with ease in PeopleSoft
- Able to read summarization files
Project Coordinator
3 Years 1 Month- Customer interfacing
- Handle customer escalation and follow to a resolution
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Coordinate dispatch of techs to client sites for problem resolution
- Managed multiple accounts
- Managed delivery schedules by communicating with both suppliers and customers.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Executed regular process updates to reduce discrepancies and enhance scheduling across calendars and programs.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Service Delivery Coordinator
5 Years 6 Months- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Maintained thorough records of transactions, deliveries and requests.
- Established clear procedures for a consistent approach.
- Resolved issues in a timely manner to maintain satisfaction.
- Checked paperwork for completion and followed up to obtain additional details.
Skills
Scheduling and Coordinating Experience
Billing
Delivery management
Customer relations
Strategic planning
Data collection and analysis
Exceptional time management skills
Goal-oriented
Skilled problem solver
MS Office
Excel Experience
AS400
Customer service
Office management
Organizational skills
Office administration
Data entry
Clear oral/written communication
Scheduling and calendar management
Administrative support
Timeline
Office Manager/Accounting Manager
Osprey Cove Golf Club
04.2025 - CurrentRead More
Office Manager
Bowhead Marine Support Services
07.2024 - 04.2025Read More
Account Coordinator
Vaco/Amports
08.2023 - 06.2024Read More
Business Operations Associate
Allegis Global Solutions (AGS)
07.2022 - 07.2023Read More
Project Coordinator
Pivital
05.2019 - 06.2022Read More
Service Delivery Coordinator
CompuCom
11.2013 - 05.2019Read More