Summary
Overview
Work History
Education
Skills
Timeline
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Heather McCormick

Hospitality: Server, Bartender
San Francisco,CA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

22
22
years of professional experience
7
7
years of post-secondary education

Work History

Bartender

International Cocktail Lounge
San Francisco , CA
02.2023 - 05.2023
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.

Food Server

Kincaids Fish, Chop, & Steakhouse
Oakland, CA
03.2003 - 02.2005
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Food Server, Cocktail Server

Jack’s Bistro
Oakland, CA
08.2001 - 02.2004
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.

Education

Diploma -

Richwoods High School
Peoria, IL
08.1992 - 05.1996

MT Certification - Massage Therapy

Nevada School of Massage Therapy - Las Vegas
Las Vegas, NV
08.1999 - 05.2001

Illinois Central College
East Peoria, IL
08.1997 - 02.1999

Skills

Engaging personality

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Timeline

Bartender

International Cocktail Lounge
02.2023 - 05.2023

Food Server

Kincaids Fish, Chop, & Steakhouse
03.2003 - 02.2005

Food Server, Cocktail Server

Jack’s Bistro
08.2001 - 02.2004

MT Certification - Massage Therapy

Nevada School of Massage Therapy - Las Vegas
08.1999 - 05.2001

Illinois Central College
08.1997 - 02.1999

Diploma -

Richwoods High School
08.1992 - 05.1996

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Heather McCormick Hospitality: Server, Bartender