Heather McCormick
Hospitality: Server, Bartender
San Francisco,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work History
Bartender
International Cocktail Lounge
San Francisco , CA
02.2023 - 05.2023
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Food Server
Kincaids Fish, Chop, & Steakhouse
Oakland, CA
03.2003 - 02.2005
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food Server, Cocktail Server
Jack’s Bistro
Oakland, CA
08.2001 - 02.2004
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
Education
Diploma -
Richwoods High School
Peoria, IL 08.1992 - 05.1996
MT Certification - Massage Therapy
Nevada School of Massage Therapy - Las Vegas
Las Vegas, NV 08.1999 - 05.2001
Illinois Central College
East Peoria, IL 08.1997 - 02.1999
Skills
Engaging personality
Clear and effective communication
Highly reliable
Attending multiple customers
Timeline
Bartender
International Cocktail Lounge
02.2023 - 05.2023
Food Server
Kincaids Fish, Chop, & Steakhouse
03.2003 - 02.2005
Food Server, Cocktail Server
Jack’s Bistro
08.2001 - 02.2004
MT Certification - Massage Therapy
Nevada School of Massage Therapy - Las Vegas
08.1999 - 05.2001
Illinois Central College
08.1997 - 02.1999
Diploma -
Richwoods High School
08.1992 - 05.1996