Heather McCrory
Edgewood,MD
Summary
I am a resourceful Assistant Front-End Manager, known for dealing with high-volume situations in a calm manner, with efficient, smooth operations. I possess specialized skills in member service management, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and member satisfaction. I am committed to maintaining smooth front-end operations through effective management techniques. I have been an Assistant Front End Manager at my location for 2 years. I am very reliable, with zero call-outs throughout the year. If given the opportunity to join your team at Owings Mills, I believe that my skills would be an asset for this position. Looking forward to hearing from you.
Overview
21
21
years of professional experience
Work History
Assistant Front End Manager
Costco Wholesale
White Marsh, Maryland
03.2004 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day, including SSOP logs, daily jewelry counts, and fresh walks.
- Implemented strategic plans to ensure the front end runs smoothly, using employees' skill sets to assign tasks accordingly while delegating breaks and lunches so they are given in a timely fashion.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily front-end operations, maintaining efficiency, cleanliness, and quality standards.
- Managed yearly performance evaluations, providing feedback, and coaching for employee development. Monitored staff performance, and addressed issues as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations. Dealing with a member's situation with empathy.
- Provided leadership, insight, and mentoring to newly hired employees, supplying knowledge and training on what is expected.
Education
High School Diploma -
Chesapeake High
1801 Turkey Point Rd05-1998
1500 Hrs - Cosmetology
Soller's Point Vocational
Sollers Point Rd 05-1998
Skills
- Versatile in various areas of the warehouse
- Floor experience, as well as member service
- Great member service skills
- Staff management
- Inventory control
- Conflict resolution
- Training development
- Team building
- Effective communication
- Performance evaluation
Timeline
Assistant Front End Manager
Costco Wholesale
03.2004 - Current
High School Diploma -
Chesapeake High
1500 Hrs - Cosmetology
Soller's Point Vocational