Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Heather McFadden

Lexington ,NE

Summary

Experience in delivering customer service, including clerical support and public interaction. Maintains professional appearance and manners and completes assigned tasks. Dependable and a quick-learning team player with effective communication and organization skills.

Overview

3
3
years of professional experience

Work History

Secretary

Ryan McFadden
05.2021 - Current
  • Answered phone system and enthusiastically greeted callers.
  • Diagnosed and assisted in making quotas for customers
  • Implemented time to set/reschedule customers, answered questions regarding their vehicles, and conducted follow-up calls.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Participated in further activities, including working on scheduled vehicles.

Pizza Maker

Kim Sheldon
08.2020 - 05.2021
  • Documented and executed pizza orders with precision and accuracy.
  • Handled cash register operations by giving customer totals and took responsibility for processing cash and credit card payments.
  • Worked with technology consistently
  • Monitored and maintained clean working areas and cooking surfaces.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Trained new workers on store policies, pizza making, dough preparation, and customer service.

Education

No Degree - International Studies,Natural Resources & Envir.

University of Wyoming
Laramie, WY
05.2027

Skills

  • Information Updates
  • Telephone Etiquette
  • Problem-Solving
  • Skilled in Software
  • Customer Service
  • Conflict Resolution
  • Organizational Skills
  • Decision Making
  • Time Management
  • Multitasking

Accomplishments

Volunteered at YMCA, Lexington YMCA, Lexington, NE

May 2022

Honors classes, Lexington High School, Lexington, NE

August 2019 - May 2022

Volunteered at St. Anne’s church, Lexington, NE, 2021

Volunteered with GIVE volunteers, Thailand and Laos, SEA, 100+ hours

June 21-July 27, 2022

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Secretary

Ryan McFadden
05.2021 - Current

Pizza Maker

Kim Sheldon
08.2020 - 05.2021

No Degree - International Studies,Natural Resources & Envir.

University of Wyoming

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