HEATHER McGREGOR

Elevated Escapes by Elite Travel

• Founded and led a multi-million-dollar travel agency generating approximately $2M in annual sales volume.
• Directed and supported a team of 25 independent contractors, overseeing onboarding, training, operational guidance, and performance accountability in a fully remote environment.
• Managed high volume executive-level communications across clients, advisors, and global supplier partners, ensuring alignment, discretion, and seamless execution.
• Oversaw detailed CRM systems, documentation processes, and scheduling workflows to maintain operational precision and data accuracy.
• Developed and implemented scalable operational procedures to improve team efficiency, service consistency, and revenue growth.
• Collaborated with legal counsel to review and execute contracts, ensuring compliance and protecting business interests.
• Managed diverse client budgets ranging from luxury to cost-conscious travel, maintaining strong financial stewardship and client trust.
• Recognized as a Silver Level EarMarked Producer by Disney as an Authorized Travel Agency, demonstrating consistent sales performance and brand alignment.

• Provided high-level administrative and operational support to agency ownership while serving a network of 150+ independent contractors in a fast-paced, remote environment.
• Supported operations within a Platinum-Level EarMarked Disney Authorized Travel Agency, demonstrating compliance with Disney brand standards, performance benchmarks, and sales excellence.
• Acted as central liaison between advisors, leadership, and external partners, ensuring streamlined communication, issue resolution, and cross-functional alignment.
• Managed high-volume booking workflows with precision, overseeing compliance with supplier policies, documentation standards, and time-sensitive deadlines.
• Coordinated complex scheduling, internal communications, and priority management to maximize leadership efficiency.
• Maintained and audited CRM systems and internal databases to ensure data integrity, reporting accuracy, and operational transparency.
• Exercised discretion when handling sensitive client information, contractual documentation, and financial records.
• Developed and refined administrative procedures to improve workflow efficiency and reduce operational errors across a large distributed team.
• Anticipated needs and provided proactive problem-solving support in a high-demand environment.